Amdocs Extends Agreement with Vodafone Spain to Modernize its Customer Relationship Management Platform
- August 4, 2021
ST. LOUIS - August 4, 2021 - Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has expanded its agreement with Vodafone Spain to modernize its Customer...
Read MoreArchway Marketing Services Moves To Cloud With 8×8 XCaaS To Drive Technology Enhancement Initiative
- August 4, 2021
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Archway Marketing Services, a leading provider of supply chain services, has...
Read MoreHubSpot Announces the Launch of CMS Hub Starter to Help Growing Companies Build CRM-Powered Websites
- August 3, 2021
CAMBRIDGE, Mass., Aug. 3, 2021 /PRNewswire/ -- HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today the launch of CMS Hub Starter, a new tier of the company's existing web content...
Read MoreMoEngage Raises $32.5M for Its Customer Engagement Platform on the Back of Surging Growth Worldwide
- July 30, 2021
SAN FRANCISCO, July 30, 2021 /PRNewswire/ -- MoEngage, the leading Insights-led customer engagement platform, announced a fresh fundraise of $32.5M USD led by Multiples Alternate Asset Management, with participation from...
Read MoreQualtrics Announces Definitive Agreement to Acquire Clarabridge
- July 29, 2021
PROVO, Utah and Reston, Va., July 29, 2021– Qualtrics (NASDAQ: XM), the world’s #1 Experience Management (XM) provider and creator of the XM category, today announced that it has entered into a definitive agreement to acquire Clarabridge, the...
Read MoreForsta and Watermelon Announce Partnership
- July 29, 2021
NEW YORK and LONDON and OSLO, Norway, July 29, 2021 /PRNewswire/ -- Forsta, the world leading Customer Experience and Research Technology company, and Watermelon, the Customer Experience (CX) and Insight Specialists, have...
Read MoreDixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide
- July 28, 2021
COPENHAGEN, Denmark, July 28, 2021 /PRNewswire/ -- Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa today announced a Series C funding round totaling $105M. The company is leading...
Read MoreContent Guru Becomes Official Google Cloud Contact Center AI Partner
- July 28, 2021
Leading cloud communication technology provider, Content Guru, has announced that it has become a Google Cloud Contact Center Artificial Intelligence (CCAI) partner, in order to help strengthen, improve and accelerate its customer engagement...
Read MoreAlgolia Advances API-First Software Development; Valuation Soars to $2.25 Billion With $150 Million Series D Funding
- July 28, 2021
SAN FRANCISCO, July 28, 2021 (GLOBE NEWSWIRE) -- Algolia, the leading API Platform for Search & Dynamic Experiences, has closed $150 million in series D funding led by Lone Pine Capital at a post-money valuation of $2.25 billion. The round...
Read MoreNew Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex
- July 27, 2021
SAN RAMON, Calif. – July 27, 2021 - Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the results of a survey conducted by the International Customer Management Institute (ICMI) exploring...
Read MoreALIDA ACCELERATES CUSTOMER VALUE WITH 100+ INTEGRATIONS AND ADVANCED ANALYTICS IN SUMMER 2021 PRODUCT RELEASE
- July 27, 2021
TORONTO - July 27, 2021 - Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform, today delivered its Summer 2021 product release, bringing to market new enhancements in customer experience (CX),...
Read More
Merkle Set to Acquire Commerce Services Firm LiveArea
By Alex Gaw July 14, 2021
In a deal that would unite two companies with significant customer experience management (CXM) and commerce services capabilities, Maryland-based Merkle Inc. has entered into an agreement to acquire Texas firm LiveArea. The transaction,...
Read MoreCategories
News
Events
Research
Tags
News
- Artificial Intelligence
- Asia Pacific
- Automotive
- B2B
- Blockchain
- Branding
- Case Studies
- Cloud
- Communities
- Conferencing
- Contact Center
- Content Management
- COVID-19
- Customer Data & Analytics
- Customer Data Platforms
- Customer Engagement
- Customer Insights & Feedback
- Customer Journey Mapping
- Customer Relationship Management
- Customer Success
- Customer Wins
- CX Certification
- CX Innovators
- CX Management
- CX Strategy
- Cybersecurity
- Digital Transformation
- E-Commerce
- Earnings Reports
- Economy
- Education
- EMEA
- Empathy Mapping
- Employee Experience
- Executive Appointments
- Expansion
- Experience Design
- Experience Management
- Financial Services
- Food & Beverage
- Government
- Healthcare
- Insurance
- Investment
- IPO
- Latin America
- Logistics
- Manufacturing
- Market Forecasts
- Media & Entertainment
- Mergers & Acquisitions
- Metrics
- Middle East
- Mobile Apps
- Nonprofit
- Omnichannel
- Partnerships
- Personalization & Optimization
- Pricing
- Product Launches
- Public Policy
- Real Estate
- Regulation
- Research Reports
- Retail
- Social Media
- Sports
- Supply Chain
- Surveys
- Sustainability
- Telecommunications
- Transportation
- Travel & Hospitality
- Utilities
- Webinar
- White Paper
Research
Latest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read More