Pendo Surpasses $100 Million in ARR in Another Record-Breaking Quarter for Bookings
- August 18, 2021
RALEIGH, NC—AUGUST 18, 2021—Pendo, a startup that provides software that makes software better, today announced highlights from its second quarter, which ended July 31, 2021. Notable milestones include another record quarter for bookings and...
Read MoreQuadient Announces Partnership with UiPath to Further Enhance and Automate Omnichannel Customer Communications
- August 18, 2021
Quadient announced today it has partnered with leading enterprise automation software company UiPath. Quadient’s partnership and integration with UiPath helps enterprises digitally transform customer experiences while maintaining...
Read MoreSTUDY: 74% of Consumers Expect A Hybrid Customer Journey
- August 18, 2021
LOS ANGELES (PRWEB) AUGUST 18, 2021 Uberall, a global leader in ‘Near Me’ Marketing SaaS solutions, and MomentFeed, an Uberall company, today released a new report, titled “The New Face of Local.” It explores how COVID-19...
Read MoreAn Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company
- August 18, 2021
San Mateo, Calif and LondonAugust 18, 2021 Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today unveiled survey findings that reveal the complexity and contradiction of...
Read MoreCoveo Becomes ServiceNow Built on Now™ Certified
- August 17, 2021
Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced that Coveo for ServiceNow has been certified as part of the ServiceNow Built on Now™...
Read MoreFICX Secures $8M in Funding to Launch No-Code CX Automation Platform
- August 17, 2021
SAN FRANCISCO, Aug. 17, 2021 (GLOBE NEWSWIRE) -- FICX (http://www.ficx.io), innovator in CX Automation, today announced that it has secured $8 million in venture capital funding to accelerate the development of its software to automate customer...
Read MoreFreshworks Appoints Former CEO of NetSuite, Zach Nelson, to the Board of Directors
- August 16, 2021
San Mateo, CalifAugust 16, 2021 Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of former NetSuite CEO Zach Nelson, as a new independent member of...
Read MoreInMoment and Tethr Sign Strategic Partnership to Deliver Conversation Insights Directly Through the InMoment XI Platform
- August 13, 2021
AUSTIN, Texas (August 13, 2021) – Tethr, the leading research-backed conversation intelligence platform, today announced a strategic partnership with InMoment. This partnership will deliver a seamless approach to visualizing and actioning on...
Read MoreTalkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer
- August 12, 2021
$230 million raised in recent funding pushes valuation beyond $10 billion, placing Talkdesk among the most highly valued private companies in the SaaS or enterprise software space. In total, Talkdesk has now raised $498 million.Addition of...
Read MoreAnexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks
- August 12, 2021
Philadelphia, PA – August 12, 2021 – Anexinet Corporation, a leading provider of digital business solutions, and a Mill Point Capital LLC portfolio company, today announced it has entered into a definitive agreement to acquire Light...
Read MoreVerint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement
- August 10, 2021
MELVILLE, N.Y., August 10, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this...
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Managing Rapid Change in the Retail CX Market
By Keith Kirkpatrick August 6, 2021
CX in the Retail Industry is a new report from Dash Research that focuses on the current and future market issues, market drivers and barriers, and case studies within the retail CX/CE industry. This new report examines the robust and growing...
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