Twilio Completes Acquisition of Zipwhip, a Leading Provider of Toll-Free Messaging in the United States
- July 14, 2021
SAN FRANCISCO -- (BUSINESS WIRE) -- Twilio (NYSE: TWLO), the leading cloud communications platform, today announced the successful completion of its previously announced acquisition of Zipwhip, a trusted partner to carriers and a leading provider...
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The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services
By Keith Kirkpatrick June 29, 2021
The COVID-19 pandemic served as a both a catalyst and an accelerant for multimodal retail experiences, perhaps best exemplified by the “BO” acronyms: BOPIS (buy online, pickup in-store), BOSFS (buy online, ship from store), and BORIS (buy...
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Deploying Tech to Ensure Good CX Amid a Travel & Hospitality Industry Labor Shortage
- By Keith Kirkpatrick June 28, 2021
One of the industries hit hardest by the COVID-19 shutdowns was the hospitality industry, as lockdowns and travel restrictions severely curtailed both business and leisure spending. While many parts of the world have now largely returned to normal,...
Read MorePrivacy Policy
By dashnetwork June 24, 2021
Policy Version Date: October 1, 2021 Dash Network LLC (“Dash Network,” “us,” or “we”) is committed to protecting the privacy of the users of the https://www.dashnetwork.com web site (the “Site”) and the services offered through...
Read MoreAircall, now valued above $1bn, raises $120M in Series D funding, led by Goldman Sachs Asset Management
- June 23, 2021
NEW YORK, June 23, 2021 /PRNewswire/ -- Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has raised $120 million in a...
Read MoreAbout Us
- By dashnetwork June 23, 2021
About Dash Network Dash Network is an independent, integrated B2B research, events, and digital news media platform focused on best business practices and technology solutions for the global Customer Experience market. Dash...
Read MoreQuantum Workplace Unveils Intelligence Dashboard and Data Feed Solutions, Leveraging Organizations’ Own Data to Enhance Engagement and Performance
- June 22, 2021
OMAHA, Neb.--(BUSINESS WIRE)--Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the North American leader in data collection for nearly 50 Best Places to Work Programs across North...
Read MoreLivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system
- June 22, 2021
NEW YORK, June 22, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the debut of its proprietary Meaningful Automated Conversation Score (MACS), the only way to measure conversations...
Read MoreHeap Unveils Heap Illuminate, A Suite of Tools that Proactively Surface “Unknown Unknowns” in User Behavior
- June 16, 2021
June 16, 2021 - San Francisco Heap, the leading digital insights platform, today announced the release of Heap Illuminate, a suite of capabilities that automatically surface high-impact insights about user behavior on customers’ websites and...
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