Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus
- By Sherril Hanson April 12, 2022
The use of clean, relevant, and accurate data is critical to all aspects of providing great CX. In the travel & hospitality sector, as in others, this data can be used to provide a more personalized engagement with a brand. Well-managed data...
Read MoreM&A and Funding for Cyara, SaaS Group, Gupshup, Netcore Cloud, and Caplena
- By Alex Gaw April 12, 2022
In this M&A and funding roundup: Cyara acquires Botium; SaaS Group purchases Pipeline CRM; Gupshup Buys Active.Ai; Netcore Cloud acquires majority stake in Unbxd; and Caplena flourishes with seven-figure seed money. Cyara Closes Acquisition...
Read MoreMedallia’s Employee Experience Suite has a Record-Breaking Quarter
- By Sherril Hanson April 11, 2022
The employee experience (EX) segment is seeing a continuous influx of product and customer announcements as technology vendors respond to companies’ needs to not only battle “The Great Resignation” but also recruit top talent. Conversations...
Read MoreNew Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical
- By Alex Gaw April 11, 2022
In this roundup of new research: Glassbox uncovers business sentiment on CX strategies; Talkdesk reveals how brands can reach elusive Gen Z; UserTesting affirms the primacy of human insight in CX; Clickatell presents a case for chat-to-pay...
Read MoreKazoo’s WorkTango Acquisition Deepens its Employee Experience Platform
- By Sherril Hanson April 8, 2022
The CX and employee experience (EX) sectors have been dynamic ones in terms of merger and acquisition (M&A) activity over the past few years, with companies looking to ensure they have a play in multiple technology segments and can provide a...
Read MorePersonalizing the Patient Experience Is the Future of Competitive Advantage
- By Andrew Broderick April 7, 2022
Since 2008, the University of Utah Health (UTH) has listened to the voices of its patients. At that time, UTH laid down a challenge to its leadership to improve the patient experience with the call to action that medical care can only be great if...
Read MoreTruRating: In the Moment Customer Feedback, With Deep, Actionable Data
- By Sherril Hanson April 7, 2022
With the distance that was created between consumers and brands during the pandemic, companies have sought to have more frequent, bite sized feedback with their customers, and there has been some movement toward technologies that provide quicker,...
Read MoreAbu Dhabi Launches ‘Program for Effortless Customer Experience’
- By Alex Gaw April 6, 2022
The Emirate of Abu Dhabi, the largest of seven emirates comprising the United Arab Emirates (UAE), has launched a government initiative aimed at producing a new CX model for transacting business with government authorities. The initiative,...
Read MoreProviding a Seamless CX When Using External Partners
- By Keith Kirkpatrick April 5, 2022
Few enterprise organizations are truly islands unto themselves. Most firms rely on partners or other subcontractors to deliver a part of the actual experience with customers. For example, automobile manufacturers rely on dealers to provide a...
Read MoreCustomer Wins for Workday, Informatica, SAS, Freshworks, and Five9
- By Alex Gaw April 5, 2022
In this roundup marking customer wins, Workday lays out an enhanced employee experience (EX) at Gorillas; Informatica helps modernize data strategy at Saudi Airlines; SAS propels The Nature Conservancy to record membership revenue; Freshworks helps...
Read MoreM&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove
- By Alex Gaw April 4, 2022
In this roundup, Leapsome and Level AI lead a group of four CX-oriented providers in raising fresh capital, together bringing in a total of $80 million in funding rounds; Alliants and AmplifAI are the two other recent recipients of new investments....
Read MoreNew Strategic Mindsets to Reframe, Rebrand, and Revolutionize Healthcare
- By Andrew Broderick March 31, 2022
In the natural scientific world, the principle that form is function refers to the direct relationship between the physical structure of a living system and the way that it functions and survives. The same design principle holds true when one...
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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