STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News
By Alex Gaw June 14, 2023
Investor Consortium Completes Acquisition of Momentive Global An investor consortium led by Symphony Technology Group (STG) has completed the acquisition of Momentive Global, the maker of the survey platform SurveyMonkey, in an all-cash...
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WebMD Health Services Announces Intent to Acquire Limeade
By Sherril Hanson June 14, 2023
The News: Wellbeing solutions provider WebMD Health Services, a part of WebMD Health Corp, announced its intention to acquire employee wellbeing company Limeade. The latter company, which is based in Bellevue, Washington, but publicly...
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Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform
By Keith Kirkpatrick June 14, 2023
The News: Parsec Automation Corp. announced today several new interface enhancements to its TrakSYS manufacturing execution system (MES) software, which is designed to allow production managers and analysts to monitor, manage, and analyze...
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Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement
- By Keith Kirkpatrick June 8, 2023
The News: Customer engagement platform Twilio this week announced CustomerAI, its technology that leverages the combined power of large language models (LLMs) with the rich customer data that flows through Twilio’s Customer Engagement...
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Salesforce Unveils Marketing GPT & Commerce GPT for End-to-End Personalization
- By Keith Kirkpatrick June 7, 2023
The News: Salesforce announced on June 7 at Connections its latest generative AI product offerings, Marketing GPT and Commerce GPT. The two products combine generative AI technology with trusted, real-time data from Data Cloud,...
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CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
- By Alex Gaw June 7, 2023
Vonage is Chosen by KDDI Web Communications to Advance Digital Transformation and Customer Engagement for Businesses in Japan Cloud communications provider Vonage announced a new collaboration with KDDI Web Communications to bring the...
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FCA’s Consumer Duty Framework: Rules and Standards to Drive Better Customer Experiences
- By Keith Kirkpatrick June 6, 2023
The News: The Consumer Duty, a new regulatory framework that sets out higher and clearer standards of consumer protection across the financial services industry in the United Kingdom, is set to go into effect on July 31, according to the...
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Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI
- By Keith Kirkpatrick June 6, 2023
The News: Sprinklr announced late last month the launch of Sprinklr AI+, its new AI offering that unifies proprietary AI from Sprinklr via generative capabilities powered by an enterprise API integration with OpenAI. The combination of the two...
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CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory
- By Alex Gaw June 5, 2023
Oracle Cloud Helps Prada Group Elevate CX Oracle is deploying its cloud-based retail solutions at the Prada Group, the Italian luxury fashion house specializing in leather handbags, shoes, ready-to-wear, and fashion accessories. Through the...
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Automation Anywhere Launches Generative AI Tools
- By Keith Kirkpatrick June 5, 2023
The News: Automation Anywhere, a cloud native intelligent automation vendor, announced on June 1 that it had infused generative AI across its Automation Success Platform. The company highlighted three specific product announcements that...
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Customer Care Questions Drive Significant Engagement with Social Media Platforms
- By Keith Kirkpatrick June 5, 2023
The News: Communicating with brands on social media platforms has become a preferred strategy for many consumers, according to the results of a recent Khoros survey that included more than 1,300 respondents who indicated they had tweeted...
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CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer
- By Alex Gaw June 2, 2023
Edenred Acquires Reward Gateway for £1.15 Billion France-based employee fintech firm Edenred has acquired Reward Gateway, an employee engagement company headquartered in Boston, for £1.15 billion ($1.39 billion) from funds managed...
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