Zoom and Genesys Expand Partnership with New CX Offering
By Alex Gaw June 8, 2022
The California technology companies Zoom Video Communications and Genesys Telecommunications Laboratories are expanding their partnership with an offering that provides organizations with a feature-rich cloud contact center and unified...
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Leveraging 5G to Provide Friction-Free CX
By Keith Kirkpatrick June 7, 2022
Industry trade group GSMA estimates that by the year 2025, the number of 5G connections will reach 2 billion, up from 1 billion in 2022. Moreover, by the end of 2025, 5G will account for over one-fifth of total mobile connections, and more than two...
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ISC-CX Opens in Brazil to Support Latin America Businesses
- By Alex Gaw June 7, 2022
ISC-CX, a key provider of CX programs worldwide for more than 20 years and an active presence in the Latin American market in the past decade, is opening an office in Brazil to further strengthen its global capabilities. The new office in Brazil...
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Betterworks Research Highlights the Need for Performance Management Focus
By Sherril Hanson June 6, 2022
The technologies that support employee experience are wide-ranging and in various stages of adoption as companies sort out their strategies for attracting and retaining employees. Managing employees’ goals and performance is a factor that is...
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Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies
- By Sherril Hanson June 6, 2022
In the Dash Research report, CX in the Travel & Hospitality Industry, two of the key market drivers examined are: The demand for omnichannel interactions and self-service along the various touchpointsIncreased communication...
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Is Zero-Touch the Answer for Telcos?
- By Keith Kirkpatrick June 6, 2022
It is no secret that telecommunications operators are in the middle of massive changes, from the growth of online streaming services to the launch and expansion of 5G services. While these new product and service types can present new opportunities...
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Customer Wins for Qualtrics, Kibo, NICE, Algolia, and Alvaria
- By Alex Gaw June 6, 2022
In this roundup, what stands out is the often-multinational nature of CX partnerships and collaborations. And rightfully so, given that CX is an area of global relevance and interest, universal in application and recognition. Of the 10 companies...
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Forsta Extends the Reach of its CX Solutions to Market Research Agencies
- By Sherril Hanson June 2, 2022
Market research agencies will now be able to offer clients fully white-label, integrated voice of the customer (VoC) programs hosted on the Forsta technology platform. Forsta, a provider of both employee experience (EX) and CX solutions, has long...
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New EX Products: Cezanne HR, WeSpire, Workhuman, and Others
- By Sherril Hanson June 2, 2022
From niche products to end-to-end technology solutions, the technologies supporting employee experience (EX) are many and varied. New product enhancements and announcements focus on pulse surveys, employee gifting, employee resource groups (ERG),...
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Middle East Area Companies to Allot Sizable CX Investments This Year
- By Alex Gaw June 1, 2022
Brands in the Middle East are preparing to bolster their digital CX capabilities, with nearly three-quarters of organizations in the region planning for substantial investments in CX projects this year, according to a report released to coincide...
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Five Questions with Ozkan Demir, CEO of Pisano
- By Sherril Hanson June 1, 2022
I recently connected with Ozkan Demir, CEO of Pisano, an all-in-one experience management platform that feeds voice of customer (VoC) and voice of employee (VoE) programs back into businesses. The Pisano platform offers reporting and analytic...
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M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum
- By Alex Gaw May 30, 2022
New acquisitions in this latest M&A roundup include three stateside buyouts and one involving two German-based providers in human capital management (HCM). There is also news on the funding front with the Florida-based creator of a customer...
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