- By Alex Gaw
- June 7, 2022
ISC-CX, a key provider of CX programs worldwide for more than 20 years and an active presence in the Latin American market in the past decade, is opening an office in Brazil to further strengthen its global capabilities.
The new office in Brazil underlines the strategic direction of ISC-CX of maintaining itself as a global service provider through the use of local staff and expertise. The country-specific knowledge of local workers supplement the global capabilities of the company, benefiting ISC-CX clients in the target markets of the retailers.
Opening an ISC-CX office in Brazil also will support the fast-growing Latin America businesses of the company’s longstanding international brand partners, as well as the rapidly the growing list of ISC-CX clients in the region, which has seen increasing demand for CX programs. The long-term expertise of ISC-CX in CX measurement provides additional resources for companies in Latin America to improve customer loyalty and sales.
“Lat-Am is an exciting market with further great growth potential,” says Reinhold Auer, managing director at ISC-CX. “Given our clients‘ sales activities in Lat-Am, it makes perfect sense to have a permanent team in Brazil with deep knowledge of the all the local Lat-Am business environments. Accordingly, we can continue to design and execute the best CX programs for global and Lat-Am-based clients.”
ISC-CX is a leading provider of in-store and omnichannel CX analysis programs for global retailers around the world. The company’s multilingual local teams on the ground in more than 120 countries collect and analyze many millions of datasets per year. ISC-CX’s clients include brands such as Shell, McDonald’s, Nespresso, and Lindt, among others.
The company’s services include Mystery Shopping, which provides brands with insights on their customers after measuring individual interactions between both parties; Simply Tasks, which uses mobile crowdsourcing to supply immediate answers to key questions on how a business is being managed; and Fast Insight, which combines the company’s Voice-2025 voice of customer (VoC) service with Mystery Shopping to produce a 360-degree picture of a business viewed from the customer’s perspective.
Other services include Audit, which enables a business to check internal compliance requirements; and Employee Surveys, which uses hard data as a benchmark to measure employee engagement.
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience
- By Keith Kirkpatrick June 21, 2022
Taco Bell announced earlier this month that it opened the first of its “Taco Bell Defy” stores in Brooklyn Park, Minnesota, which incorporates automated and other innovative technologies designed to speed up and improve the customer’s…Read More
- By Alex Gaw June 7, 2022
ISC-CX, a key provider of CX programs worldwide for more than 20 years and an active presence in the Latin American market in the past decade, is opening an office in Brazil to further strengthen its global capabilities. The new office in Brazil…Read More
- By Keith Kirkpatrick May 19, 2022
Rising inflation and supply chain issues appear to have hit two major retailers hard this earnings season, with two bellwethers missing Wall Street’s earnings forecasts, plunging each company’s stock price downward on May 18. Target reported a…Read More
- By Keith Kirkpatrick May 17, 2022
New York City Mayor Eric Adams late last month roundly criticized members of the New York City Police Department who were spotted by civilians standing around and looking at their phones. The former NYC transit officer asked commuters to take…Read More