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Archives: News

CX M&A: News from Omnicom, NICE, ServiceNow, and UltimateSuite
Alex Gaw

CX M&A: News from Omnicom, NICE, ServiceNow, and UltimateSuite

Flywheel and LiveVox Become Omnicom and NICE Properties
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent developments on the CX M&A front involving Omnicom, Flywheel Digital, NICE, LiveVox, ServiceNow, and UltimateSuite.
Mainframe Modernization: 2023 a Year in Review
Steven Dickens

Mainframe Modernization: 2023 a Year in Review

The Futurum Group’s Steven Dickens reviews mainframe modernization in 2023, with AI and mainframes sharing the spotlight, and looks to 2024, which is promising for modernization with diverse approaches and open source.
Conversational CX Provider Quiq Focuses on Digital CX and Automation
Keith Kirkpatrick and Sherril Hanson

Conversational CX Provider Quiq Focuses on Digital CX and Automation

Quiq Offering Spans Digital Messaging and AI-Based Contact Center
Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique.
New CX Wins with Medallia, Salesforce, and Amperity
Alex Gaw

New CX Wins with Medallia, Salesforce, and Amperity

Partners Include BSH Group, Miller Insurance, and Accent Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Medallia, Salesforce, and Amperity in their partner initiatives with BSH Group, Miller Insurance, and Accent Group.
New CX Research from Domo, Treasure Data, and Apple
Alex Gaw

New CX Research from Domo, Treasure Data, and Apple

Data Usage, Perception Gap Between Brands and Consumers, and Cyberthreats to Consumer Data
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Domo, Treasure Data, and Apple.
CX M&A News with Adobe, Alteryx, and Bazaarvoice
Alex Gaw

CX M&A News with Adobe, Alteryx, and Bazaarvoice

Adobe’s Breakup with Figma, the Purchase of Alteryx, and Bazaarvoice’s Acquisition of Granify
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news, featuring the Adobe-Figma breakup, the purchase of Alteryx, and the Bazaarvoice acquisition of Granify.
New CX Wins with SugarCRM, Cognizant, and BlueConic
Alex Gaw

New CX Wins with SugarCRM, Cognizant, and BlueConic

Partners Include FSIoffice, University of Melbourne, and Asics
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for SugarCRM, Cognizant, and BlueConic in their partner initiatives with FSIoffice, the University of Melbourne, and Asics.
Key Trends in Hybrid Cloud and Infrastructure for 2024
Steven Dickens

Key Trends in Hybrid Cloud and Infrastructure for 2024

A Deep Dive into the Future
Steven Dickens, VP and Practice Leader with The Futurum Group, shares his perspective on the six key trends shaping 2024.
The Top AI Influencers of 2023
Mark Beccue

The Top AI Influencers of 2023

There Were Plenty of People Talking AI in 2023. Here Are the Ones to Follow.
Mark Beccue, Research Director AI at The Futurum Group, examines the top AI influencers of 2023.
New CX Research from Optimove, Hotjar, American Customer Satisfaction Index
Alex Gaw

New CX Research from Optimove, Hotjar, American Customer Satisfaction Index

Topics Include AI-Driven Marketing, the Importance of First Impressions, and US Citizen Satisfaction with Federal Government Services
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Optimove, Hotjar, and American Customer Satisfaction Index (ACSI).
New CX Research from JD Power, Cisco, and Acquia
Alex Gaw

New CX Research from J.D. Power, Cisco, and Acquia

Topics Include Struggles of Insurers with Digital, Consumer Expectations of Digital, and Challenges Marketers Face with Digital
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from J.D. Power, Cisco, and Acquia.
CX M&A: New Acquisitions by Brevo, Formstack, and Workleap
Alex Gaw

CX M&A: New Acquisitions by Brevo, Formstack, and Workleap

Acquired Companies Include WonderPush and Octolis, Formsite, and Pingboard
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A developments on the CX front, with new acquisitions by Brevo, Formstack, and Workleap.
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