Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions
- June 15, 2021
Provides a better way for retailers to unlock the value of their contact center while offering customers the right experience at the right timeAccording to recent Talkdesk Research™, only 31% of customer experience (CX) professionals...
Read MoreLivePerson and Adobe transform digital experiences with conversational AI and personalization
- June 15, 2021
NEW YORK, June 15, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, and Adobe today announced an integration to help brands transform digital customer experience by seamlessly...
Read MoreTalkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience
- June 15, 2021
SAN FRANCISCO– June 15, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Financial Services Experience Cloud, the industry’s first...
Read MoreNICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls
- June 15, 2021
Hoboken, N.J., June 15, 2021 – NICE (Nasdaq: NICE) today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to...
Read MoreTalkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience
- June 15, 2021
SAN FRANCISCO–June 15, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first...
Read MoreMomentive Debuts on the NASDAQ under Ticker Symbol MNTV
- June 15, 2021
SAN MATEO, Calif. — June 15, 2021 — Momentive (NASDAQ: MNTV), an agile experience management company formerly known as SurveyMonkey, announced that the company will begin trading under the new ticker symbol MNTV, and ring The Closing...
Read MoreBollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience
- June 15, 2021
June 15, 2021 04:00 AM Eastern Daylight Time PARIS--(BUSINESS WIRE)--Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform, today announced Bollé Brands, a leading eyewear and head protection group, has...
Read MoreAmplitude Announces Confidential Submission of Draft Registration Statement for Proposed Direct Listing
- June 14, 2021
SAN FRANCISCO, July 14, 2021 — Amplitude announced today that it has confidentially submitted a draft registration statement on Form S-1 with the Securities and Exchange Commission (the "SEC") relating to the proposed direct listing of its...
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read More