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CX Innovators - Dan Barnhart of Transamerica

CX Innovators: Dan Barnhart, Transamerica

Dan Barnhart, lead CX consultant at Transamerica Corporation, offers insights on strategic CX technologies and customer journey optimization.

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CX Innovators - Holly Wagstaff-Bellomo, Dividend Restaurant Group

CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group

Holly-Wagstaff Bellomo, CMO of Dividend Restaurant Group, offers insights on improving CX across multiple disparate restaurant brands.

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CX Innovators - H&R Block

CX Innovators: Andrew Clark, H&R Block

Andrew Clark, Head of Design for tax preparation provider H&R Block, offers insights on technology tools used to improve the company's CX.

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CX Innovator Series - Sri Safitri, Telkom Indonesia

CX Innovators: Sri Safitri, Telkom Indonesia

Sri Safitri of Telkom Indonesia offers insights and key success stories from her team's efforts to improve customer satisfaction and NPS.

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CX innovator Deba Sahoo of Fidelity Investments

CX Innovators: Deba Sahoo, Fidelity Investments

Deba Sahoo is senior vice president and head of product at Fidelity Investments, the financial services corporation based in Boston that is among the largest asset managers in the world, with products and services in investment management,...

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CX Innovators - Clint Payne, MultiChoice

CX Innovators: Clint Payne, The MultiChoice Group

Clint Payne is CX lead of the digital team at the MultiChoice Group, Africa’s biggest pay TV provider and operator of the DStv satellite television service in 47 countries across the continent’s Sub-Saharan region. Tasked with aligning...

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The Futurum Group Acquires Dash Network

Dash Network Joins The Futurum Group

We were pleased to announce this week that Dash Network has been acquired by The Futurum Group, a family of industry research, advisory, and media companies focused on analyzing emerging and market-disrupting technologies. Headquartered in Austin,...

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CX Innovators Concentrix

CX Innovators: Rick Rosso, Concentrix

Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. Concentrix works with more than 750 clients in 40+ countries around...

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CX Innovators Tealium

CX Innovators: Heidi Bullock, Tealium

Tealium is a global provider of customer data platforms (CDPs), supporting over 850 enterprise customers in more than 30 countries around the world. Originally established in 2008 and headquartered in San Diego, the company has grown to more than...

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CX Innovators eGain

CX Innovators: Ashu Roy, eGain

Ashu Roy is chief executive officer of eGain Corporation, which provides an AI-enabled software platform that integrates with CRM and contact center systems for enhanced customer self-service, virtual assistance, and contact center agent tools. Roy...

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CX Innovators - Bajaj Allianz

CX Innovators: KV Dipu, Bajaj Allianz

Bajaj Allianz, a general insurance and life insurance company doing business in India, is a joint venture between Allianz SE, a leading global insurance company based in Munich, Germany, and Bajaj Finserv Limited, a diversified financial services...

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Ruby Tuesday CX Innovators

CX Innovators: Kevin FitzPatrick, Ruby Tuesday

Kevin FitzPatrick is currently Senior Vice President, Digital & Performance Marketing at Ruby Tuesday, the Maryville, Tennessee-based restaurant operator with more than 200 locations worldwide. FitzPatrick joined the company about a year ago,...

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Employee Experience

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX for contact centers

CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers

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CX in the Travel & Hospitality Industry

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts

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