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Contact Center as a Service

Salesforce Introduces Contact Center Solution for Companies to Save on Costs

In a forceful move to compete in the contact center market, Salesforce recently launched the Salesforce Contact Center, its own version of a contact center solution and a full-fledged contact center as a service (CCaaS) platform that the San...

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Employee experience products and partnerships

EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others

Recent EX announcements feature a lot of focus on frontline workers, with solutions for insights, coaching and rewards, and recognition. Additionally, ADP launched its entry into the voice of the employee (VoE) space, giving its human capital...

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Employee, customer, and brand experiences

Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data

A new product line from Qualtrics, CrossXM, will allow companies to see the influences that employee, customer, and brand experiences (BX) have on each other. These insights can be leveraged to act on the items that will provide the best business...

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WorkTango-Kazoo integrated EX platform

WorkTango + Kazoo Rebrands and Offers Broad EX Platform

Six months after the Kazoo-WorkTango acquisition, the combined SaaS-based EX technology company has rebranded itself to WorkTango and has introduced a comprehensive EX platform. Dash Research recently chatted with Patrick Manzo, WorkTango’s...

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Customer data platform product announcements and platforms

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

The CX technology stack is composed of a variety of solutions that support and create an optimal customer experience. Source: Dash Research Customer data platforms (CDPs) and analytics are a key segment, helping organizations understand how...

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Contact center product announcements

Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships

Many integrations, partnerships, and products have been announced in the contact center segment, many which help both agents and customers, such as the implementation of conversational intelligence and noise reduction technologies. Additionally,...

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Qualtrics contact center product announcements

Qualtrics Releases New Solutions: Real-Time Agent Assist and Automated Call Summaries

Experience management (XM) creator and provider Qualtrics has released two new real-time contact center solutions aimed at making agents more productive and empathetic. With the first solution, Real-Time Agent Assist, artificial intelligence...

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Customer insights and feedback product launches

Partner and Product Launches from Alchemer, QuestionPro, Qualtrics, and Others

Alchemer Broadens Partner Program CX and enterprise feedback technology provider Alchemer has launched an expanded partnership program for software-as-a-service (SaaS) vendors, market research firms, and traditional resellers. Partners can...

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Employee experience product launches

LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products

LumApps Campaigns Introduced for Personalized Employee Communications LumApps has launched LumApps Campaigns, which enables organizations to create highly segmented groups based on a variety of factors (e.g., employee roles, interests,...

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Customer insights and feedback product launches and partnerships

Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships

There are a variety of data sources and technologies within the Customer Insights & Feedback CX category that can be leveraged. This product/partnership update touches upon many, including data sources such as social media, text analysis,...

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Microsoft Viva product enhancements

Microsoft Announces Major Viva Enhancements and Work Trend Research

In a twofold announcement, Microsoft released a newWork Trend Index Pulse report, “Hybrid Work Is Just Work. Are We Doing It Wrong?” and introduced several new functionalities, enhancements, and integrations for its Viva Employee...

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HR Technology Conference announcements

HR Tech Conference Yields a Variety of Announcements

In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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