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Deloitte Digital customer experience

Deloitte Digital Unveils TrueServe to Transform Contact Centers

Deloitte Digital, the digital agency focused on services and offerings to elevate CX, is launching a new cloud-based solution for contact centers with TrueServe, an integrated suite of technologies that the company says is designed to deliver a...

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Avaya contact center as a service

Avaya Showcases One Cloud CCaaS as Composable Solution

Avaya, the North Carolina-based multinational technology provider of cloud communications and workplace collaboration programs, is promoting its One Cloud CCaaS offering as a composable contact center solution that delivers a complete and...

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Customer experience for market research

Forsta Extends the Reach of its CX Solutions to Market Research Agencies

Market research agencies will now be able to offer clients fully white-label, integrated voice of the customer (VoC) programs hosted on the Forsta technology platform. Forsta, a provider of both employee experience (EX) and CX solutions, has long...

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Employee Experience products

New EX Products: Cezanne HR, WeSpire, Workhuman, and Others

From niche products to end-to-end technology solutions, the technologies supporting employee experience (EX) are many and varied. New product enhancements and announcements focus on pulse surveys, employee gifting, employee resource groups (ERG),...

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Customer insights product announcements

New Products, Features Offered by Alida, InMoment, SMG, Qualtrics, Momentive

Product introductions and enhancements show no sign of slowing down in the insights and feedback sector of the CX market ecosystem. This roundup features solutions for accessibility, video insights, automation, community experience, and real-time...

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Qualtrics employee experience products

Qualtrics Introduces Employee Experience ID and Employee Journey Analytics

Qualtrics, the provider of a cloud-based subscription software platform for experience management, announced two recent additions to a core experience module aimed at helping companies better understand the full employee journey, with the twin...

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Oracle customer experience

Oracle Adds Customer Data Platform Functionality to Oracle Service

Oracle recently announced an update to Oracle Service with new functionality that embeds data from Oracle Unity Customer Data Platform (CDP). The two CX apps are components of Oracle Fusion Cloud CX, and together they leverage artificial...

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Employee experience product announcements

Microsoft Viva Goals Module Highlights a Roundup of New EX Products

New product launches in the employee experience (EX) segment focus on some of the friction points in an employee’s journey – performance management and goal setting, communication, training, and career growth. Microsoft deepens the Viva...

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Employee engagement

Qualtrics Launches New Products and Announces a Strong 1Q22

Qualtrics announced a strong 1Q 2022, with total revenue for the first quarter of $335.6 million, up from $238.6 million one year ago, an increase of 41% year over year. Subscription revenue for the first quarter was $280.8...

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customer insights product announcements

Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements

The past few years have seen an explosion in customer data type and channel options, and providers in the customer insights and feedback segment have responded by offering a wide range of comprehensive solutions to support not just engaging and...

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Oracle employee experience platform

Oracle Introduces End-to-End Employee Experience Platform

The employee experience (EX) market ecosystem contains a wide variety of technology vendors, some of which focus on large, comprehensive, enterprise-wide solutions, while others have niche offerings in areas such as communications, surveying or...

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cloud contact center as a service

Google Launches Cloud Contact Center AI Platform

Underscoring its goal to provide a complete out-of-the-box, end-to-end offering for contact centers, Google announced a full-fledged platform solution that brings together artificial intelligence (AI) capabilities, cloud-scalable structure, and...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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