Salesforce Introduces Contact Center Solution for Companies to Save on Costs
By Alex Gaw November 1, 2022
In a forceful move to compete in the contact center market, Salesforce recently launched the Salesforce Contact Center, its own version of a contact center solution and a full-fledged contact center as a service (CCaaS) platform that the San...
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EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others
By Sherril Hanson October 28, 2022
Recent EX announcements feature a lot of focus on frontline workers, with solutions for insights, coaching and rewards, and recognition. Additionally, ADP launched its entry into the voice of the employee (VoE) space, giving its human capital...
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Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data
- By Sherril Hanson October 27, 2022
A new product line from Qualtrics, CrossXM, will allow companies to see the influences that employee, customer, and brand experiences (BX) have on each other. These insights can be leveraged to act on the items that will provide the best business...
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WorkTango + Kazoo Rebrands and Offers Broad EX Platform
- By Sherril Hanson October 25, 2022
Six months after the Kazoo-WorkTango acquisition, the combined SaaS-based EX technology company has rebranded itself to WorkTango and has introduced a comprehensive EX platform. Dash Research recently chatted with Patrick Manzo, WorkTango’s...
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Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium
- By Sherril Hanson October 25, 2022
The CX technology stack is composed of a variety of solutions that support and create an optimal customer experience. Source: Dash Research Customer data platforms (CDPs) and analytics are a key segment, helping organizations understand how...
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Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships
- By Sherril Hanson October 18, 2022
Many integrations, partnerships, and products have been announced in the contact center segment, many which help both agents and customers, such as the implementation of conversational intelligence and noise reduction technologies. Additionally,...
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Qualtrics Releases New Solutions: Real-Time Agent Assist and Automated Call Summaries
- By Alex Gaw October 12, 2022
Experience management (XM) creator and provider Qualtrics has released two new real-time contact center solutions aimed at making agents more productive and empathetic. With the first solution, Real-Time Agent Assist, artificial intelligence...
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Partner and Product Launches from Alchemer, QuestionPro, Qualtrics, and Others
- By Sherril Hanson October 10, 2022
Alchemer Broadens Partner Program CX and enterprise feedback technology provider Alchemer has launched an expanded partnership program for software-as-a-service (SaaS) vendors, market research firms, and traditional resellers. Partners can...
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LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products
- By Sherril Hanson October 4, 2022
LumApps Campaigns Introduced for Personalized Employee Communications LumApps has launched LumApps Campaigns, which enables organizations to create highly segmented groups based on a variety of factors (e.g., employee roles, interests,...
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Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships
- By Sherril Hanson September 28, 2022
There are a variety of data sources and technologies within the Customer Insights & Feedback CX category that can be leveraged. This product/partnership update touches upon many, including data sources such as social media, text analysis,...
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Microsoft Announces Major Viva Enhancements and Work Trend Research
- By Sherril Hanson September 26, 2022
In a twofold announcement, Microsoft released a newWork Trend Index Pulse report, “Hybrid Work Is Just Work. Are We Doing It Wrong?” and introduced several new functionalities, enhancements, and integrations for its Viva Employee...
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HR Tech Conference Yields a Variety of Announcements
- By Sherril Hanson September 22, 2022
In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of...
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