Salesforce Introduces Generative AI-Enabled Version of Tableau
By Keith Kirkpatrick May 15, 2023
The News: Salesforce introduced on May 9 at its Tableau Conference the next generation of Tableau, the company’s data analytics and visualization solution, which is now powered by Einstein generative AI technology. According to the company,...
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Zendesk Launches Conversational Commerce Capabilities
- By Keith Kirkpatrick May 12, 2023
Zendesk Inc. announced Conversational Commerce capabilities designed to allow brands to connect with shoppers directly from within a message-based conversation. Launched May 10 at the company’s Relate customer event, the new Conversational...
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Airship Launches No-Code App Experience Editor
By Alex Gaw May 10, 2023
Mobile app experience provider Airship recently unveiled App Experience Editor, a no-code native app editing engine, as part of move to innovate and upgrade the company’s App Experience Platform. The new utility, together with Airship...
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Five9 Renaming CCaaS Solution; Highlights New Customer Case Studies
- By Keith Kirkpatrick May 9, 2023
Contact Center-as-a-service (CCaaS) vendor Five9 announced the renaming of its core platform to the Five9 Intelligent CX Platform (ICXP), from Virtual Cloud Contact Center (VCC) or Five9 Intelligent Cloud Contact Center (ICC). According to the...
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Tealium Unveils Consent Integrations for Integration with Market-Leading CMPs
- By Alex Gaw May 1, 2023
Tealium, a provider of a customer data platform (CDP) and data orchestration tools, has launched a new feature called Consent Integrations for Tealium iQ (TiQ), the company’s tag management solution. Offering plug-and-play integration...
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Microsoft Announces Copilot in Microsoft Viva
By Sherril Hanson April 28, 2023
Microsoft has been introducing enhancements to its Viva employee experience (EX) platform at a fast pace since the platform’s launch, and last week saw several notable announcements. Additionally, Microsoft released research that ties employee...
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Updates to Oracle ME Focus on Learning, Skills, and Career Mobility
- By Sherril Hanson April 20, 2023
Oracle has announced updates to Oracle ME, an employee experience (EX) platform that was launched about a year ago. Oracle ME is found within Oracle Fusion Cloud Human Capital Management and encompasses HCM Communicate, Journeys, Touchpoints,...
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New CX Products: Sprinklr, Five9 and Invoca, InMoment, DHS, Treatwell, and mParticle
- By Alex Gaw April 4, 2023
Sprinklr Releases Rebranded Customer Service Suite Enterprise software provider Sprinklr has unveiled a rebranded customer service product suite that includes new AI features and innovations. Sprinklr Service, formerly known as Sprinklr Modern...
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Cisco Introduces New AI Capabilities for Webex
- By Alex Gaw April 3, 2023
Cisco has launched a new AI-bolstered Webex that the company says reimagines workspaces, optimizes collaboration, and maximizes CX capabilities. With hundreds of AI and machine learning (ML) features already embedded in its other products, San...
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Microsoft Unveils Copilot as New AI Assistant to Change How People Work
- By Alex Gaw March 22, 2023
Microsoft last week launched its new AI-powered assistant and chatbot for workplace productivity that the company says will completely transform the way people work. The new product, Microsoft 365 Copilot, uses the power of large language models...
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Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX
- By Sherril Hanson March 22, 2023
Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating...
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Qualtrics Announces General Availability of Manager Assist
- By Sherril Hanson March 17, 2023
Wojtek Kubik, Head of Product Management, Employee Experience, Qualtrics Among the abundant announcements at the Qualtrics X4 experience management event was the general availability launch of Manager Assist, with discussion of upcoming features...
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