Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships
By Sherril Hanson September 28, 2022
There are a variety of data sources and technologies within the Customer Insights & Feedback CX category that can be leveraged. This product/partnership update touches upon many, including data sources such as social media, text analysis,...
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Microsoft Announces Major Viva Enhancements and Work Trend Research
- By Sherril Hanson September 26, 2022
In a twofold announcement, Microsoft released a newWork Trend Index Pulse report, “Hybrid Work Is Just Work. Are We Doing It Wrong?” and introduced several new functionalities, enhancements, and integrations for its Viva Employee...
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HR Tech Conference Yields a Variety of Announcements
- By Sherril Hanson September 22, 2022
In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of...
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New EX Products and Partnerships: Achievers, LumApps, Qualtrics, and Others
- By Sherril Hanson September 12, 2022
Achievers EX Platform Integrates with Zebra Mobile Devices Employee voice and recognition solution provider Achievers has integrated its Employee Experience Platform with Zebra Technologies’ mobile devices. The Achievers Employee Experience...
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Momentive, Conductrics, and Reputation Announce Enhancements and Integrations
- By Sherril Hanson August 22, 2022
A few new announcements in the Customer Insights & Feedback segment focus on integrating survey data for optimization and experimentation purposes, integrating feedback and analysis capabilities with a data flow from Zendesk, and enhancing...
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New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others
- By Sherril Hanson August 8, 2022
There are many tools companies can use to help support and improve employee experience (EX). Some focus on the basics, such as payroll, benefits, and compensation strategies. Others listen to employees, act on learnings, provide ongoing dialog and...
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Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage
- By Sherril Hanson July 25, 2022
At last week’s Microsoft Inspire, the company announced a sizeable number of products and enhancements. One of particular interest to the employee experience (EX) segment is the introduction of the social app Microsoft Viva Engage. Microsoft has...
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InMoment, Forsta, LivePerson, and Rectangled Introduce New Products
- By Sherril Hanson July 22, 2022
New product launches over the past month focus on gathering data to better understand the customer journey. Forsta launches Digital Diaries Forsta has introduced a mobile app that will be part of the Forsta HX (human experience) Platform....
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New EX Products & Enhancements: Benevity, Motivosity, Submittable, Others
- By Sherril Hanson July 6, 2022
The employee experience (EX) technology ecosystem encompasses not just the solutions meant to measure engagement, but also those that contribute to the day to day and overall positive (or negative) feeling employees develop toward...
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Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings
By Andrew Broderick July 5, 2022
Patient experience measurement reveals dynamic tensions and differences in the motivations behind what healthcare organizations measure for and why. For some it reflects the strategic pursuit of excellence in improving processes and outcomes, while...
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Amazon Connect Adds Three New Contact Center Capabilities
By Alex Gaw June 30, 2022
Three new capabilities have been added to Amazon Connect, the cloud virtual contact center of Amazon, aimed at improving contact center productivity and customer satisfaction. The capabilities are Amazon Connect Cases, Amazon Connect Outbound...
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Dialpad, Glassbox, Tattle, and Qualtrics Launch New CX Offerings
- By Sherril Hanson June 30, 2022
The collection and management of data is integral to companies aspiring to provide positive experience for customers. Four new solution announcements have the common tie of leveraging data to create actionable insights to improve upon...
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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