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Customer insights and feedback product launches and partnerships

Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships

There are a variety of data sources and technologies within the Customer Insights & Feedback CX category that can be leveraged. This product/partnership update touches upon many, including data sources such as social media, text analysis,...

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Microsoft Viva product enhancements

Microsoft Announces Major Viva Enhancements and Work Trend Research

In a twofold announcement, Microsoft released a newWork Trend Index Pulse report, “Hybrid Work Is Just Work. Are We Doing It Wrong?” and introduced several new functionalities, enhancements, and integrations for its Viva Employee...

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HR Technology Conference announcements

HR Tech Conference Yields a Variety of Announcements

In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of...

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Digital employee experience product launches

New EX Products and Partnerships: Achievers, LumApps, Qualtrics, and Others

Achievers EX Platform Integrates with Zebra Mobile Devices Employee voice and recognition solution provider Achievers has integrated its Employee Experience Platform with Zebra Technologies’ mobile devices. The Achievers Employee Experience...

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Customer insights and feedback product announcements

Momentive, Conductrics, and Reputation Announce Enhancements and Integrations

A few new announcements in the Customer Insights & Feedback segment focus on integrating survey data for optimization and experimentation purposes, integrating feedback and analysis capabilities with a data flow from Zendesk, and enhancing...

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Employee experience product launches

New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others

There are many tools companies can use to help support and improve employee experience (EX). Some focus on the basics, such as payroll, benefits, and compensation strategies. Others listen to employees, act on learnings, provide ongoing dialog and...

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Microsoft Engage employee experience

Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage

At last week’s Microsoft Inspire, the company announced a sizeable number of products and enhancements. One of particular interest to the employee experience (EX) segment is the introduction of the social app Microsoft Viva Engage. Microsoft has...

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Customer insights and feedback new products

InMoment, Forsta, LivePerson, and Rectangled Introduce New Products

New product launches over the past month focus on gathering data to better understand the customer journey. Forsta launches Digital Diaries Forsta has introduced a mobile app that will be part of the Forsta HX (human experience) Platform....

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New employee experience products

New EX Products & Enhancements: Benevity, Motivosity, Submittable, Others

The employee experience (EX) technology ecosystem encompasses not just the solutions meant to measure engagement, but also those that contribute to the day to day and overall positive (or negative) feeling employees develop toward...

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Medakkua Medicare Stars product launch

Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings

Patient experience measurement reveals dynamic tensions and differences in the motivations behind what healthcare organizations measure for and why. For some it reflects the strategic pursuit of excellence in improving processes and outcomes, while...

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Amazon contact center solutions for CX

Amazon Connect Adds Three New Contact Center Capabilities

Three new capabilities have been added to Amazon Connect, the cloud virtual contact center of Amazon, aimed at improving contact center productivity and customer satisfaction. The capabilities are Amazon Connect Cases, Amazon Connect Outbound...

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Customer experience product launches

Dialpad, Glassbox, Tattle, and Qualtrics Launch New CX Offerings

The collection and management of data is integral to companies aspiring to provide positive experience for customers. Four new solution announcements have the common tie of leveraging data to create actionable insights to improve upon...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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