New EX Products: Cezanne HR, WeSpire, Workhuman, and Others
By Sherril Hanson June 2, 2022
From niche products to end-to-end technology solutions, the technologies supporting employee experience (EX) are many and varied. New product enhancements and announcements focus on pulse surveys, employee gifting, employee resource groups (ERG),...
Read MoreFive Questions with Ozkan Demir, CEO of Pisano
By Sherril Hanson June 1, 2022
I recently connected with Ozkan Demir, CEO of Pisano, an all-in-one experience management platform that feeds voice of customer (VoC) and voice of employee (VoE) programs back into businesses. The Pisano platform offers reporting and analytic...
Read MoreQualtrics Introduces Employee Experience ID and Employee Journey Analytics
By Alex Gaw May 20, 2022
Qualtrics, the provider of a cloud-based subscription software platform for experience management, announced two recent additions to a core experience module aimed at helping companies better understand the full employee journey, with the twin...
Read MoreMicrosoft Viva Goals Module Highlights a Roundup of New EX Products
By Sherril Hanson May 19, 2022
New product launches in the employee experience (EX) segment focus on some of the friction points in an employee’s journey – performance management and goal setting, communication, training, and career growth. Microsoft deepens the Viva...
Read MoreStarbucks and PwC Announce Huge Investments in EX
By Sherril Hanson May 12, 2022
Study after study is being churned out outlining the pain points employees are experiencing in their work lives. The need for recognition, flexibility, wellbeing, feedback opportunities, and training have all been outlined in recent data. Having...
Read MoreQualtrics Launches New Products and Announces a Strong 1Q22
By Sherril Hanson May 4, 2022
Qualtrics announced a strong 1Q 2022, with total revenue for the first quarter of $335.6 million, up from $238.6 million one year ago, an increase of 41% year over year. Subscription revenue for the first quarter was $280.8...
Read MoreNew EX Research from Harri, Achievers, Gallup, Medallia, and Others
By Sherril Hanson May 3, 2022
According to Dash Research’s market forecasting, there is an increasing number of companies offering software systems and applications focused on EX. Dash projects that global EX software and services revenue will reach $14.6 billion annually by...
Read MoreMarket Forecast Spotlight: Greater Spending on Employee Experience Software
By Keith Kirkpatrick April 25, 2022
Dash Research has released an updated and revised global market forecast covering CX software and services, which reflects the continued strategy of using CX as a key market differentiator among companies of all types. According to Dash Research,...
Read MoreOracle Introduces End-to-End Employee Experience Platform
By Sherril Hanson April 15, 2022
The employee experience (EX) market ecosystem contains a wide variety of technology vendors, some of which focus on large, comprehensive, enterprise-wide solutions, while others have niche offerings in areas such as communications, surveying or...
Read MoreMedallia’s Employee Experience Suite has a Record-Breaking Quarter
By Sherril Hanson April 11, 2022
The employee experience (EX) segment is seeing a continuous influx of product and customer announcements as technology vendors respond to companies’ needs to not only battle “The Great Resignation” but also recruit top talent. Conversations...
Read MoreKazoo’s WorkTango Acquisition Deepens its Employee Experience Platform
By Sherril Hanson April 8, 2022
The CX and employee experience (EX) sectors have been dynamic ones in terms of merger and acquisition (M&A) activity over the past few years, with companies looking to ensure they have a play in multiple technology segments and can provide a...
Read MoreNew EX Products from Qualtrics, Motivosity, Achievers, and 15Five
By Sherril Hanson March 28, 2022
Four companies have launched new products, each targeted at a different aspect of the employee experience (EX): building connection, offering opportunities for recognition, identifying, and acting on factors that will improve employees’ sense of...
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CX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
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Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
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