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Oracle Grow employee experience platform

Updates to Oracle ME Focus on Learning, Skills, and Career Mobility

Oracle has announced updates to Oracle ME, an employee experience (EX) platform that was launched about a year ago. Oracle ME is found within Oracle Fusion Cloud Human Capital Management and encompasses HCM Communicate, Journeys, Touchpoints,...

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Zoom acquires Workvivo

Zoom to Acquire Workvivo

Zoom has announced it will be acquiring employee experience platform provider Workvivo. Workvivo is a comprehensive platform, including technologies that touch on many of the most important contributors to employee experience (EX):...

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Government employee experience

Government Employees Burned Out from Workload and Staffing Shortages

The U.S. government has been putting effort and money into improving customer experience at the federal level. Recent data from Eagle Hill Consulting indicates that government agencies need to look inward as employees increasingly struggle with...

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Employee experience purchasing factors

Investigating and Purchasing EX Technologies: Prep Work, Purchasing, and Post-Implementation

One of the trends that is clear for end users when looking at employee experience technologies is that there is not a one-size-fits-all solution. Company size, budget, employee base, and demographics are all considerations, as are factors such as...

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Perceptyx study on employee listening

Companies Still Investing in Employee Listening Programs

In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with...

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Rison Software customer win with Nissan

Rison Software Brings CX, EX, and Training Together

UK-based Rison Software recently signed a deal with Nissan Motor Corporation's training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently...

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Workhuman interview

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human...

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Zoho employee experience

Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating...

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Qualtrics Announces General Availability of Manager Assist

Wojtek Kubik, Head of Product Management, Employee Experience, Qualtrics Among the abundant announcements at the Qualtrics X4 experience management event was the general availability launch of Manager Assist, with discussion of upcoming features...

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Gamification in contact centers

Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement

Gamification is a tool that is being used across many industries to increase engagement, collaboration, and productivity. In the contact center it has been used successfully either as part of a larger platform or as a standalone feature. Dash...

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Employee experience survey on DEI priorities

Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups

While there is a lot of chatter about layoffs in the tech sector, the employment market is still tight, and companies are facing ongoing challenges with recruiting and retention. Current and prospective employees want and expect a broad range of...

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Labor statistics and employee experience

Labor Statistics Point to Tight Employment Market

New labor statistics and employee survey results indicate that employers will face some challenging conditions in 2023 to provide strong EX.

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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