5 Questions with Sandra Moran, CMO, WorkForce Software
By Sherril Hanson October 3, 2022
This month Dash Research was able to catch up with Sandra Moran, Chief Marketing Officer at WorkForce Software, a global provider of cloud-based workforce management solutions that can adapt to each organization’s needs to deliver positive...
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Candidate Experience Is an Important Pre-Employee Experience
- By Sherril Hanson September 27, 2022
An employee’s journey with a company can be highly variable in terms of both duration and quality. In the past, it had been thought that an employee’s journey with a company started when they accepted a job offer and was onboarded. However, an...
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Microsoft Announces Major Viva Enhancements and Work Trend Research
- By Sherril Hanson September 26, 2022
In a twofold announcement, Microsoft released a newWork Trend Index Pulse report, “Hybrid Work Is Just Work. Are We Doing It Wrong?” and introduced several new functionalities, enhancements, and integrations for its Viva Employee...
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HR Tech Conference Yields a Variety of Announcements
- By Sherril Hanson September 22, 2022
In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of...
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The CX World Grapples with a ‘People Paradox’ Issue
By Alex Gaw September 21, 2022
A new report by MIT Technology Review Insights points to a grim irony currently at work in the way CX employees are treated by business concerns in the post-pandemic era. A so-called “people paradox” is discernible when it comes to CX staff,...
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Focus on Wellbeing Is Core to Employee Experience
- By Sherril Hanson September 19, 2022
The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within B2C and B2B companies. The effect on the global workforce has been profound, with companies around the world...
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New EX-Related Research from Achievers, Qualtrics, and Salesforce’s MuleSoft
- By Sherril Hanson September 13, 2022
New research shines a light on several employee experience (EX) areas, including solutions that can be leveraged to foster company culture as well as make an enterprise more attractive to talent. Data from the research points to many of the...
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Uncertainty Confronts the Workplace; Employees and HR Feel Pressure
- By Alex Gaw September 12, 2022
As economic headwinds swirl through markets and industries, uncertainty hangs over the workplace today with employees continuing to quit while companies freeze hiring and rescind job offers, according to a new report from performance management...
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New EX Products and Partnerships: Achievers, LumApps, Qualtrics, and Others
- By Sherril Hanson September 12, 2022
Achievers EX Platform Integrates with Zebra Mobile Devices Employee voice and recognition solution provider Achievers has integrated its Employee Experience Platform with Zebra Technologies’ mobile devices. The Achievers Employee Experience...
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Pisano Partners with Turkey’s Sodexo Avantaj to Fortify CX Initiatives
- By Alex Gaw August 29, 2022
Pisano, the London-based all-in-one Experience Management platform provider, has been selected by Sodexo Avantaj in Turkey to bolster CX management with an eye to demonstrating and quantifying measurable results. Sodexo Avantaj is the Turkish...
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Travel & Hospitality Still Struggling with Labor Gap
- By Sherril Hanson August 24, 2022
The World Travel & Tourism Council (WTTC) released data in July indicating that in the United States alone, there is a 7% shortfall in job vacancies. According to WTTC's data, an estimated 321,000 Travel & Tourism positions went unfilled in...
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Demystifying the CX Technology Stack
By Keith Kirkpatrick August 22, 2022
The planning and implementation of a coherent and unified strategy for improving the CX of an organization usually requires a full understanding of the types of customers served, their needs and desires, how they purchase products and services, and...
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Employee Experience
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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