Employee Experience Archives - Page 2 of 11

Government Employees Burned Out from Workload and Staffing Shortages

By Sherril Hanson April 12, 2023

The U.S. government has been putting effort and money into improving customer experience at the federal level. Recent data from Eagle Hill Consulting indicates that government agencies need to look inward as employees increasingly struggle with...

Employee Experience

Investigating and Purchasing EX Technologies: Prep Work, Purchasing, and Post-Implementation

By Sherril Hanson April 10, 2023

One of the trends that is clear for end users when looking at employee experience technologies is that there is not a one-size-fits-all solution. Company size, budget, employee base, and demographics are all considerations, as are factors such as...

Employee Experience Surveys

Companies Still Investing in Employee Listening Programs

By Sherril Hanson March 24, 2023

In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with...

Employee Experience

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

By Sherril Hanson March 23, 2023

Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human...

Artificial Intelligence Product Launches

Microsoft Unveils Copilot as New AI Assistant to Change How People Work

By Alex Gaw March 22, 2023

Microsoft last week launched its new AI-powered assistant and chatbot for workplace productivity that the company says will completely transform the way people work. The new product, Microsoft 365 Copilot, uses the power of large language models...

Employee Experience Product Launches

Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

By Sherril Hanson March 22, 2023

Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating...

Employee Experience Product Launches

Qualtrics Announces General Availability of Manager Assist

By Sherril Hanson March 17, 2023

Wojtek Kubik, Head of Product Management, Employee Experience, Qualtrics Among the abundant announcements at the Qualtrics X4 experience management event was the general availability launch of Manager Assist, with discussion of upcoming features...

Contact Center Employee Experience

Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement

By Sherril Hanson March 8, 2023

Gamification is a tool that is being used across many industries to increase engagement, collaboration, and productivity. In the contact center it has been used successfully either as part of a larger platform or as a standalone feature. Dash...

Employee experience survey on DEI priorities

Employee Experience Surveys

Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups

By Sherril Hanson March 7, 2023

While there is a lot of chatter about layoffs in the tech sector, the employment market is still tight, and companies are facing ongoing challenges with recruiting and retention. Current and prospective employees want and expect a broad range of...