Pisano Partners with Turkey’s Sodexo Avantaj to Fortify CX Initiatives
By Alex Gaw August 29, 2022
Pisano, the London-based all-in-one Experience Management platform provider, has been selected by Sodexo Avantaj in Turkey to bolster CX management with an eye to demonstrating and quantifying measurable results. Sodexo Avantaj is the Turkish...
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Customer Wins for Amdocs, Medallia, mParticle, Qualtrics, and Cogito
- By Alex Gaw August 26, 2022
Amdocs Helps Vodafone Germany Accelerate Digital Transformation Amdocs, a major provider of software and services to communications and media companies, is in deep collaborative efforts with Vodafone Germany to speed up digital transformation of...
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Customer Wins for Medallia, ASAPP, NICE, SIS, and RingCentral
- By Alex Gaw August 17, 2022
Medallia is Platform of Choice for Jewelry Brand Uncommon James Global CX and employee experience (EX) solutions provider Medallia has been chosen as the experience management platform for Uncommon James, the jewelry and home goods brand...
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Leading Organizations Chose Qualtrics in Q2, Aiming for Enhanced Experiences
- By Alex Gaw August 15, 2022
Organizations across various fields of specialization partnered with Qualtrics in the second quarter of 2022, deploying Qualtrics solutions in pursuit of a broad range of goals tied to the creation of exceptional experiences and the achievement of...
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Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM
- By Alex Gaw August 8, 2022
Amperity to Boost Personalized Shopping Experiences for alice + olivia Amperity, the Seattle-based provider of an enterprise customer data platform (CDP) for consumer brands such as Alaska Airlines and Kroger, has been selected by alice +...
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Customer Wins for SugarCRM, MoEngage, AskNicely, Talkdesk, and Redpoint Global
- By Alex Gaw July 29, 2022
SugarCRM Partners with Funds2Orgs in Shoe Drive and Entrepreneurship Mission SugarCRM, the Silicon Valley-based provider of a customer relationship management (CRM) system, is teaming up with Funds2Orgs in its mission of putting shoes on the...
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DXC Technology Signs Major Deal with Manchester United
- By Alex Gaw July 11, 2022
DXC Technology, the global IT services and consulting firm based in Ashburn, Virginia, has signed a major multiyear agreement to be the digital transformation partner of UK Premier League football club Manchester United. As the club turns to...
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Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics
- By Alex Gaw July 7, 2022
The customer wins in this roundup involve big names like Shell, Qualtrics, and ISC-CX, as well as other international entities, such as the Indian Hotels Company Limited, PassTo from the UK, and Lexer and the Cotton On Group from Australia. All the...
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Two Hotel Chains Turn to CX Technologies to Improve Guest Experience
By Sherril Hanson June 23, 2022
The ability to provide positive experiences for customers along digital and in-person touchpoints over the entire customer journey, from research and booking to check-in and boarding, to hotel departure and more, has always been a challenging task...
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Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe
- By Alex Gaw June 22, 2022
The customer wins in this roundup include some big names: Adobe, The Home Depot, Foot Locker, ISC-CX, and Vonage, among others. But regardless of the size or status of the collaborating companies, the partnerships have all proven valuable, yielding...
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Using Tech and Physical Design to Meet Customer Priorities
By Keith Kirkpatrick June 21, 2022
Taco Bell announced earlier this month that it opened the first of its “Taco Bell Defy” stores in Brooklyn Park, Minnesota, which incorporates automated and other innovative technologies designed to speed up and improve the customer’s...
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Latest Customer Wins for Vonage, PowerReviews, SMG, NICE, and Oracle
- By Alex Gaw June 10, 2022
Successful CX is not confined to any single industry but cuts across a diverse array of fields, as can be seen in this latest customer wins roundup. The industries represented here include insurance, grocery, off-price retail, healthcare...
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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