Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE
By Alex Gaw March 21, 2023
Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized...
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Customer Wins for Cogito, Medallia, SugarCRM, DecisivEdge, and Konnect Insights
- By Alex Gaw March 8, 2023
Cogito Gets Three-Year Renewal Agreement with US Healthcare Giant Cogito, the provider of an enterprise call center AI solution, announced that a top US health organization has renewed its agreement with the company for three years through 2026....
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Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity
- By Alex Gaw March 7, 2023
Freshworks Solutions Enable Citizen Engagement for India’s Public Sector Freshworks, the provider of cloud-based sales and support solutions founded in India and headquartered in San Mateo, California, says its software is being used by...
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Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent
- By Alex Gaw March 1, 2023
SugarCRM Powers Sales Automation for New Zealand’s Fern Energy Silicon Valley-based SugarCRM announced that its AI-driven customer relationship management (CRM) platform is being leveraged by New Zealand fuel specialist Fern Energy to drive...
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Amdocs Teams Up with New Partners in CX Projects
- By Alex Gaw February 28, 2023
Amdocs, a major provider of software and services to communications and media companies, recently reported a string of successful partnerships with various companies. Here are four such cases, including three communications service providers (CSPs)...
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5 Questions with Marco Toscano, Director of CX, Denver International Airport
By Sherril Hanson February 23, 2023
Denver International Airport (DEN) is the third busiest airport in the world and served more than 69 million passengers in 2022. Customer experience (CX) at DEN is described as a guiding principle and core business with the goal of exceeding the...
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Customer Wins for UJET, Sprinklr, Perceptyx, InMoment, and Pisano
- By Alex Gaw February 23, 2023
UJET Helps Outdoorsy Adjust to Seasonal Demand UJET recently announced that it had been selected by RV rental firm Outdoorsy to be the foundation of its customer service operations, extending and renewing a partnership that began in 2021....
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Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia
- By Alex Gaw February 6, 2023
CX customer wins and case studies for Google, Deloitte, UKG, Sprinklr, GoHappy, and Medallia across several key consumer-centric markets.
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CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage
- By Alex Gaw January 31, 2023
Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.
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New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42
- By Alex Gaw December 28, 2022
Cogito Joins Forces with Large Military-Focused Financial Institution Cogito, which uses emotion and conversational AI to deliver real-time coaching and guidance to contact centers and frontline teams, has teamed up with one of the largest...
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Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics
- By Alex Gaw December 12, 2022
Google Enjoys First CCaaS Win at Fiber Network Firm Segra Google has won the first commercial deployment of its contact center as a service (CCaaS) offering at Segra, the fiber network operator based in Charlotte, North Carolina, which is...
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Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics
- By Alex Gaw December 8, 2022
SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...
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Employee Experience
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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