Building Trust with Citizens Through Better CX
By Keith Kirkpatrick February 3, 2023
By Local governments should borrow best practices from commercial brands to increase the level of citizen trust and engagement.
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InMoment Adds Several Enhancements to its XI Platform
- By Sherril Hanson February 3, 2023
By Sandeep Garg, chief product officer for InMoment, discusses the company's recent enhancements to its XI platform.
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New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone
- By Alex Gaw February 3, 2023
By Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.
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CX Innovators: Dan Barnhart, Transamerica
- By Clint Wheelock February 2, 2023
By Dan Barnhart, lead CX consultant at Transamerica Corporation, offers insights on strategic CX technologies and customer journey optimization.
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Customer Complaints About Airline Hold Times Grow Prominent on Twitter
- By Sherril Hanson February 1, 2023
A new study finds that airlines are among the the worst offenders when it comes to customer hold times, with a rising tide of complaints via Twitter.
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New Funding for Beaconstac, Akia, and Inbenta
- By Alex Gaw February 1, 2023
New CX sector acquisitions and funding news: Beaconstac, Akia, Inbenta, Capacity, Textel, PartnerHero, and SupportOps.
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Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam
- By Sherril Hanson February 1, 2023
Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.
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CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group
- By Clint Wheelock February 1, 2023
Holly-Wagstaff Bellomo, CMO of Dividend Restaurant Group, offers insights on improving CX across multiple disparate restaurant brands.
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Balancing Efficiency Against Human Interaction in Restaurants
- By Keith Kirkpatrick January 31, 2023
Restaurants have been at the forefront of customer-facing technology innovation in the past few years, with some pandemic tactics here to stay.
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CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage
- By Alex Gaw January 31, 2023
Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.
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CX Innovators: Andrew Clark, H&R Block
- By Clint Wheelock January 30, 2023
Andrew Clark, Head of Design for tax preparation provider H&R Block, offers insights on technology tools used to improve the company's CX.
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Auto-Authentication Techniques to Save Time and Improve CX
- By Keith Kirkpatrick January 27, 2023
Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.
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Latest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Upcoming Events
Future of Customer Contact Conference
February 9, 2023 – London, United KingdomCX Network Live: Voice of the Customer
February 15-16, 2023- VirtualEducational Resources
