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CX for local governments

Building Trust with Citizens Through Better CX

Local governments should borrow best practices from commercial brands to increase the level of citizen trust and engagement.

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InMoment CX platform enhancements

InMoment Adds Several Enhancements to its XI Platform

Sandeep Garg, chief product officer for InMoment, discusses the company's recent enhancements to its XI platform.

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CX surveys and research studies

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.

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CX Innovators - Dan Barnhart of Transamerica

CX Innovators: Dan Barnhart, Transamerica

Dan Barnhart, lead CX consultant at Transamerica Corporation, offers insights on strategic CX technologies and customer journey optimization.

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Rising tide of customer complaints about airline customer service via Twitter

Customer Complaints About Airline Hold Times Grow Prominent on Twitter

A new study finds that airlines are among the the worst offenders when it comes to customer hold times, with a rising tide of complaints via Twitter.

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CX acquisitions and funding news

New Funding for Beaconstac, Akia, and Inbenta

New CX sector acquisitions and funding news: Beaconstac, Akia, Inbenta, Capacity, Textel, PartnerHero, and SupportOps.

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Customer Insights and Feedback product and partnership announcements

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.

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CX Innovators - Holly Wagstaff-Bellomo, Dividend Restaurant Group

CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group

Holly-Wagstaff Bellomo, CMO of Dividend Restaurant Group, offers insights on improving CX across multiple disparate restaurant brands.

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Restaurant customer experience technologies

Balancing Efficiency Against Human Interaction in Restaurants

Restaurants have been at the forefront of customer-facing technology innovation in the past few years, with some pandemic tactics here to stay.

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CX customer wins and case studies

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.

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CX Innovators - H&R Block

CX Innovators: Andrew Clark, H&R Block

Andrew Clark, Head of Design for tax preparation provider H&R Block, offers insights on technology tools used to improve the company's CX.

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Auto authentication using multi-factor authentication and biometrics

Auto-Authentication Techniques to Save Time and Improve CX

Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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Upcoming Events

Industry Events Engage Customer

Future of Customer Contact Conference

February 9, 2023 – London, United Kingdom
Industry Events CX Network/IQPC

CX Network Live: Voice of the Customer

February 15-16, 2023- Virtual