Creating Compelling Customer Experiences to Entice People to Attend In-Person Events
By Keith Kirkpatrick October 13, 2022
Last week, the New York Mets, winners of 101 games during the regular MLB season, hosted all three games of the National League Wild Card Series against the San Diego Padres. While the Mets were able to sell out Games 1 and 2, Game 3’s announced...
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Using CX as a Strategy for Managing Economic Downturns
- By Keith Kirkpatrick October 12, 2022
It is no secret that the economy has made life difficult for companies and their customers. Rising prices due to inflation, a challenging interest rate environment, and near-daily predictions of a full-on recession have done little to instill...
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New Funding Activity for Bloomreach, Klaus, and Ovation
By Alex Gaw October 10, 2022
Bloomreach Secures $30 Million Credit Facility Software developer and customer journey orchestrator Bloomreach has entered into a $30 million, three-year credit facility with J.P. Morgan. The $30 million base facility includes a debt...
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Providing Real-Time Feedback to Improve CX
- By Keith Kirkpatrick October 5, 2022
One of the biggest challenges faced by telecommunications companies is providing a good experience throughout the entire customer journey. However, friction that occurs during that journey, from the initial product research phase to the purchase...
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Customer Wins for Twilio, Freshworks, Medallia, SugarCRM, and Totango
- By Alex Gaw October 4, 2022
Twilio to Revamp Digital Customer Engagement Experience at BSH Home Appliances Group Customer engagement firm Twilio will leverage its cloud-based contact center to revamp the digital infrastructure within the customer service organization of...
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Customer Wins for 1E, Unisys, Nextiva, Contentsquare, MoEngage, and Reltio
- By Alex Gaw October 3, 2022
1E and Unisys Partner in Significant DEX Initiative In a significant initiative, the UK-based IT software and services company known as 1E is partnering with Unisys, the IT services and consulting company headquartered in Blue Bell,...
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Sitel Ends Merger Talks with Majorel, Plus Other M&A and Funding News
- By Alex Gaw September 27, 2022
Sitel and Majorel Discontinue Merger Talks The Sitel Group and Majorel have formally ended discussions on a proposed merger, the two companies announced on their respective websites. Despite what both companies described as due diligence being...
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Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8
- By Alex Gaw September 26, 2022
Agillic and Tealium Team Up to Improve CX for Denmark’s Norsk Rikstoto Copenhagen, Denmark-based Agillic and Tealium of San Diego, California, have been chosen by Norsk Rikstoto, the foundation that supervises parimutuel betting on animal...
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Realistic CX Expectations Are Key to Return to Travel
By Sherril Hanson September 23, 2022
This past month I took my first international trip since 2019. Armed with my knowledge of the CX technology stack that many travel and hospitality companies would potentially be using to deliver a good experience, I was fully prepared to come back...
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New Customer Wins for LivePerson, Vonage, Qualtrics, SugarCRM, and Tata CS
- By Alex Gaw September 23, 2022
LivePerson and its AI Platform to Improve CX Journey at Capitec Bank LivePerson, the provider of a conversational artificial intelligence (AI) platform, is in a strategic partnership to transform the CX of Capitec Bank, South Africa’s biggest...
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Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital
- By Alex Gaw September 20, 2022
Pegasystems Deploys Financial Services Software at First Federal Credit Union Pegasystems, the provider of a low-code software platform headquartered in Cambridge, Massachusetts, is reporting success in the deployment of its artificial...
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Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds
- By Alex Gaw September 16, 2022
Algolia Acquires Search.io, Combining Keyword and Vector Search Algolia, the provider of a hybrid search engine combining keyword and vector search, is acquiring Search.io, whose flagship product, Neuralsearch, is a vector search engine...
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