New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia
By Alex Gaw March 1, 2023
Salesforce: Perplexed by Data, Business Leaders Are Unable to Use Its Power Findings from a new Salesforce global survey show that many leaders do not know how to use data and are unable to harness its power for better decision-making and…
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Medallia Launches Experience Orchestration Platform
By Sherril Hanson February 28, 2023
Medallia has brought together its experience intelligence capabilities and the real-time interaction and journey orchestration gained from its January 2022 Thunderhead acquisition to launch Medallia Experience Orchestration (MXO). This platform…
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Managing Remote Contact Center Workers to Ensure Success
By Keith Kirkpatrick February 28, 2023
The COVID-19 pandemic helped to usher in several changes in the ways organizations interact with customers. From the use of QR menus in restaurants to the advent of buy-online, pickup-in-store services, organizations needed to shift the way they…
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CX Innovator Series: Take the Survey!
By Clint Wheelock February 23, 2023
At Dash Network, one of our primary missions is to inform, educate, and inspire CX practitioners across various industries on the best practices for CX technology strategy, program design, implementation, and measurement. Our ongoing editorial and…
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Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year
- By Keith Kirkpatrick February 21, 2023
A new enterprise CX survey from TELUS International indicates that many executives are planning to increase CX budgets in 2023.
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eGain Announces Integration of Knowledge Hub with Microsoft Teams
- By Alex Gaw February 20, 2023
Knowledge management software company eGain has announced integration of its Knowledge Hub with Microsoft Teams to improve customer engagement automation.
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CX Innovators: Ken Peterson, QuestionPro
Ken Peterson, President, Customer Experience at survey software company QuestionPro, provides insights on using CX to provide “empathy at scale”.
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New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech
- By Alex Gaw February 17, 2023
SALESmanago: European Marketers Fly Blindly by Not Measuring Customer Engagement Nearly two-thirds of e-commerce marketers in Europe have not measured their customer engagement processes in the past month, and almost one-fifth have never…
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New Research Shows Consumers Believe AI Can Support Positive CX
- By Sherril Hanson February 17, 2023
John Nash, Chief Strategy and Marketing Officer, Redpoint Global Redpoint Global recently published research focused on consumers’ feelings and expectations around the usage of AI and machine learning (ML) during brand interaction. Overall,…
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Employee Experience
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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