Capital One Is Nation’s No. 1 Bank in Customer Satisfaction, Says JD Power
By Alex Gaw December 27, 2021
For the second year in a row, Capital One is the top-ranked retail bank in the US for overall customer satisfaction, outscoring eight other national banks for the distinction. The nine national banks in the study, ranked from highest to lowest,...
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Aircall Reports 26% Revenue Gain in North America
- By Alex Gaw December 21, 2021
Aircall, the software developer from France of a cloud-based business phone system and call center solution, enjoyed solid gains in revenue and in the size of its customer base in North America, following a brisk bout of expanded operations on the...
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WFHomie Secures $1.5 Million to Fund Company Expansion
- By Alex Gaw December 21, 2021
WFHomie, the Canadian-based provider of an employee engagement platform, announced it had raised $1.5 million in funding to facilitate expansion and enhance the company’s analytics capabilities. Founded in 2020 and headquartered in Toronto,...
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Adobe Finishes 4Q with Record Revenues
- By Alex Gaw December 20, 2021
Adobe reported record revenues for its 4Q period ending December 3, with the company’s Digital Media segment hitting the $3 billion mark for the first time alongside Adobe’s first-ever $1 billion quarter for its Digital Experience...
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CXM Firm Alida Receives New Equity Investment
- By Alex Gaw December 10, 2021
Alida, the Canadian developer of CXM and customer insights software, said in a recent announcement that it was the recipient of an equity investment from fellow Canadian entity BMO Capital Partners, a major source of subordinated debt and minority...
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HubSpot Invests $7.5 Million to Support Two Black-Led Banks
- By Alex Gaw December 10, 2021
Two Black-led banks will be receiving the remaining portion of a multimillion-dollar investment from CRM platform provider HubSpot that is intended to broaden access in Black communities to financial services, HubSpot said in a recent company news...
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CX Acquisitions Abound During Early December
- By Alex Gaw December 9, 2021
Tech Mahindra Acquires Activus Tech Mahindra, a key provider from India of information technology (IT) and business process outsourcing (BPO) services, announced on December 3 that it was acquiring Orlando, Florida-based Activus...
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CX Specialist Genesys Raises $580 Million in New Funding Round
- By Alex Gaw December 7, 2021
Genesys, a major provider of CX management and call center software, successfully raised $580 million in a new funding round that now gives the Daly City, California-based enterprise a valuation of $21 billion. The latest funding round was led...
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CX Outsourcing Firm Majorel Enters Croatia and Agrees to Acquire Turkish CX Provider Mayen
- By Alex Gaw December 6, 2021
Majorel, the Luxembourg-based provider of multilingual outsourced CX solutions, has expanded its footprint with the establishment of new operations in Zagreb, Croatia, the company announced on December 2, just 10 days after it signed an agreement...
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French CX firm Quadient Raises Money to Meet Maturing Loan Obligations
- By Alex Gaw December 6, 2021
Quadient, the French-based specialist in CX management and business process automation, says it has successfully raised €270 million to meet financial obligations. The money was raised through a private placement loan issued under German law...
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Ericsson to Acquire Vonage for $6.2 Billion
- By Alex Gaw December 3, 2021
Ericsson, the Swedish telecom equipment maker and a leading provider of 5G networking equipment in the US, has entered into an agreement to buy Vonage, the cloud communications provider based in New Jersey, for $6.2 billion in cash. The...
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CX Services Specialist Concentrix to Acquire CX Design Engineering Firm PK
- By Alex Gaw December 1, 2021
Concentrix Corp., the California-based business services company specializing in CX services and technologies, is set to acquire global CX design engineering firm PK in an investment deal valued at approximately $1.6 billion. The deal will also...
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