New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia
By Alex Gaw May 10, 2022
By The biggest win in this new roundup of customer success stories is the deal that Five9 secured with a yet unidentified global health conglomerate, reportedly worth some $40 million yearly. But the four other successful partnerships highlighted in...
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Qualtrics Launches New Products and Announces a Strong 1Q22
- By Sherril Hanson May 4, 2022
By Qualtrics announced a strong 1Q 2022, with total revenue for the first quarter of $335.6 million, up from $238.6 million one year ago, an increase of 41% year over year. Subscription revenue for the first quarter was $280.8...
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New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru
- By Alex Gaw May 2, 2022
This roundup features newly released reports on a range of issues: whether consumers today prefer calling or messaging customer service; the use of artificial intelligence (AI) in marketing; how consumers feel about chatbot help vs. service from a...
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Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers
- By Alex Gaw April 28, 2022
Press Ganey, the healthcare company from South Bend, Indiana, that develops and distributes patient satisfaction surveys used in many US hospitals, announced on April 27 it had completed the acquisition of Forsta, the New York City-based provider...
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Five Questions with David Roberts, CEO of Alchemer
- By Sherril Hanson April 27, 2022
The Dash Network team recently caught up with David Roberts, CEO of Alchemer,(formerly SurveyGizmo), and enjoyed a demo from Vanessa Bagnato, Director of Product Marketing. Alchemer is a provider of customer feedback management platform and survey...
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New CX Research from Mitto, Redzone, Heap, Execs In The Know, UserTesting
- By Alex Gaw April 26, 2022
In this roundup: Mitto asks consumers which is worse—bad CX or shipment delays; Redzone shows what is behind higher productivity levels among frontline manufacturing workers; why Heap thinks automation is crucial to the future of digital...
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Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements
- By Sherril Hanson April 26, 2022
The past few years have seen an explosion in customer data type and channel options, and providers in the customer insights and feedback segment have responded by offering a wide range of comprehensive solutions to support not just engaging and...
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Twilio: Investing in Digital Customer Engagement Boosted Revenue by 70%
- By Alex Gaw April 21, 2022
Companies that invested in digital customer engagement and personalization technologies during the last two years experienced positive impacts on customer retention levels, and also saw a significant boost to their revenue figures, reveals a new...
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New Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical
- By Alex Gaw April 11, 2022
In this roundup of new research: Glassbox uncovers business sentiment on CX strategies; Talkdesk reveals how brands can reach elusive Gen Z; UserTesting affirms the primacy of human insight in CX; Clickatell presents a case for chat-to-pay...
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TruRating: In the Moment Customer Feedback, With Deep, Actionable Data
- By Sherril Hanson April 7, 2022
With the distance that was created between consumers and brands during the pandemic, companies have sought to have more frequent, bite sized feedback with their customers, and there has been some movement toward technologies that provide quicker,...
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Customer Communities Fuel the CX Experience with Insights and Feedback
- By Sherril Hanson March 31, 2022
Customer feedback can come into a company through a wide variety of channels. With the increased use of digital channels, CX technology providers have been leveraging different techniques to make the feedback process more personalized and...
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New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted
- By Alex Gaw March 31, 2022
In this roundup of five research-related stories, AllCloud outlines increasing middle-market use of Salesforce; Uberall evaluates hybrid CX; MIT SMR Connections sizes up artificial intelligence (AI); Macro 4 talks to UK utility customers; and...
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