This case study examines how 7-Eleven used Medallia and ServiceNow Customer Service Management to redesign data flows needed to help stores and field employees address customer concerns without delay. Download the case study below to learn more.
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By Alex Gaw September 20, 2022
By Pegasystems Deploys Financial Services Software at First Federal Credit Union Pegasystems, the provider of a low-code software platform headquartered in Cambridge, Massachusetts, is reporting success in the deployment of its artificial…
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Focus on Wellbeing Is Core to Employee Experience
- By Sherril Hanson September 19, 2022
By The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within B2C and B2B companies. The effect on the global workforce has been profound, with companies around the world…
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Leveraging CDPs to Turn Customer Data into Action
- By Keith Kirkpatrick September 19, 2022
By Customer data platforms (CDPs) are software applications that are designed to consolidate and manage customer data across all touchpoints to provide a unified view of the customer and their entire journey. They are designed to help organizations…
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How Social Listening Can Improve CX
- By Keith Kirkpatrick September 19, 2022
Capturing customer feedback through surveys can be extremely useful, particularly when detailed information is provided immediately after an interaction has taken place. But many insights and details about a product, service or brand may not…
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