Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics
By Alex Gaw December 8, 2022
SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...
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Presidential Management Agenda Continues to Make Progress
- By Alex Gaw December 8, 2022
Continued progress is being made in the three priority areas making up the President’s Management Agenda (PMA) since they were first unveiled more than a year ago by the administration of President Joe Biden and Vice President Kamala Harris,...
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New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros
- By Alex Gaw November 28, 2022
Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation...
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Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs
- By Alex Gaw November 15, 2022
Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...
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Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE
- By Alex Gaw November 4, 2022
Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...
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Applying Survival Lessons Learned from the Movie Theater Industry
By Keith Kirkpatrick November 2, 2022
The movie theater industry has been impacted greatly over the past several years by the confluence of multiple factors that were largely out of the control of operators. First, home theater technology has been improving over time, with the...
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Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree
- By Alex Gaw November 2, 2022
Adobe Teams Up with U.S. Bank to Provide More Personalized CX Adobe is working with U.S. Bank to deliver enhanced online and in-branch CX personalized to the individual needs and interests of the bank’s customers. The bank is adopting Adobe...
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Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage
- By Alex Gaw October 25, 2022
Canvs AI and PODS Team Up to Power CX Canvs AI, the provider of a text analytics platform for consumer insights and CX, says its platform has been successfully adopted by PODS, the popular moving and storage company with a professed CX and...
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US Department of Labor Awards $1.2 Million Contract to Improve CX for Veterans
- By Alex Gaw October 21, 2022
The US Department of Labor (DoL), by way of its agency the Veterans’ Employment and Training Service (VETS), has awarded a $1.2 million technical service contract to Technical Assent LLC, a service-disabled veteran-owned small business....
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Customer Wins for Contentsquare, Freshworks, Sprinklr, Algolia, and Medallia
- By Alex Gaw October 14, 2022
Saatva Selects Contentsquare for Customer Analytics Contentsquare, the provider of an AI-powered platform for contextual insight into customer behaviors, is partnering with luxury sleep company Saatva to help gain greater exposure and boost...
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Creating Compelling Customer Experiences to Entice People to Attend In-Person Events
- By Keith Kirkpatrick October 13, 2022
Last week, the New York Mets, winners of 101 games during the regular MLB season, hosted all three games of the National League Wild Card Series against the San Diego Padres. While the Mets were able to sell out Games 1 and 2, Game 3’s announced...
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Customer Wins for Twilio, Freshworks, Medallia, SugarCRM, and Totango
- By Alex Gaw October 4, 2022
Twilio to Revamp Digital Customer Engagement Experience at BSH Home Appliances Group Customer engagement firm Twilio will leverage its cloud-based contact center to revamp the digital infrastructure within the customer service organization of...
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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