The US Department of Labor (DoL), by way of its agency the Veterans’ Employment and Training Service (VETS), has awarded a $1.2 million technical service contract to Technical Assent LLC, a service-disabled veteran-owned small business. The contract aims to improve the CX for veterans and to transition retiring service members and military spouses to civilian life through the use of official government resources.

The VETS award will fund a multiyear effort to enhance the user experience for veterans, through the tools and resources to be provided by VETS, according to the DOL news release containing the announcement of the contract awarding. The effort aligns with the guidance provided under the Executive Order on Transforming Federal Customer Experience, the initiative launched by the Biden administration toward the end of 2021 to improve CX within the government.

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Last year, VETS funded more than 2,800 staff and personnel responsible for serving in excess of 370,000 veterans. Approximately 45,000 used services supported by the Jobs for Veterans State Grant (JVSG) program at American Job Centers, the DoL says.

In its initial phase, VETS and Arlington, Virginia-based Technical Assent will work together to gain a deeper understanding of the experiences of veterans on the matter of service delivery at more than 2,300 American Job Centers nationwide made available through the JVSG program. Specifically, the Technical Assent project seeks to better understand the challenges that veterans face when seeking employment assistance.

Formed in 1981, VETS operates in partnership with the DoL and the Department of Veterans Affairs, offering an extensive collection of transition resources for veterans in areas such as job placements, certifications, starting or continuing careers, setting up new businesses, and adjusting to life in the civilian workforce in general.