Customer Wins for 1E, Unisys, Nextiva, Contentsquare, MoEngage, and Reltio
By Alex Gaw October 3, 2022
1E and Unisys Partner in Significant DEX Initiative In a significant initiative, the UK-based IT software and services company known as 1E is partnering with Unisys, the IT services and consulting company headquartered in Blue Bell,...
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Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8
- By Alex Gaw September 26, 2022
Agillic and Tealium Team Up to Improve CX for Denmark’s Norsk Rikstoto Copenhagen, Denmark-based Agillic and Tealium of San Diego, California, have been chosen by Norsk Rikstoto, the foundation that supervises parimutuel betting on animal...
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New Customer Wins for LivePerson, Vonage, Qualtrics, SugarCRM, and Tata CS
- By Alex Gaw September 23, 2022
LivePerson and its AI Platform to Improve CX Journey at Capitec Bank LivePerson, the provider of a conversational artificial intelligence (AI) platform, is in a strategic partnership to transform the CX of Capitec Bank, South Africa’s biggest...
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Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital
- By Alex Gaw September 20, 2022
Pegasystems Deploys Financial Services Software at First Federal Credit Union Pegasystems, the provider of a low-code software platform headquartered in Cambridge, Massachusetts, is reporting success in the deployment of its artificial...
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Department of Homeland Security Launches Hiring Initiative to Transform CX
- By Alex Gaw September 16, 2022
The U.S. Department of Homeland Security (DHS) has launched a new hiring initiative to transform its CX and improve service delivery. The largest CX hiring initiative of its kind by any federal agency, the new program aims to hire hundreds of...
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Customer Wins for Edify, mParticle, MoEngage, Informatica, and Freshworks
- By Alex Gaw September 6, 2022
Edify Signs 45,000-User Deal in Europe CX company Edify recently completed a substantive call center and unified communications (UC) deal in which its new customer, a European telecom provider, will begin implementing the Edify platform for...
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Customer Wins for Medallia, ASAPP, NICE, SIS, and RingCentral
- By Alex Gaw August 17, 2022
Medallia is Platform of Choice for Jewelry Brand Uncommon James Global CX and employee experience (EX) solutions provider Medallia has been chosen as the experience management platform for Uncommon James, the jewelry and home goods brand...
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Leading Organizations Chose Qualtrics in Q2, Aiming for Enhanced Experiences
- By Alex Gaw August 15, 2022
Organizations across various fields of specialization partnered with Qualtrics in the second quarter of 2022, deploying Qualtrics solutions in pursuit of a broad range of goals tied to the creation of exceptional experiences and the achievement of...
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Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM
- By Alex Gaw August 8, 2022
Amperity to Boost Personalized Shopping Experiences for alice + olivia Amperity, the Seattle-based provider of an enterprise customer data platform (CDP) for consumer brands such as Alaska Airlines and Kroger, has been selected by alice +...
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Customer Wins for SugarCRM, MoEngage, AskNicely, Talkdesk, and Redpoint Global
- By Alex Gaw July 29, 2022
SugarCRM Partners with Funds2Orgs in Shoe Drive and Entrepreneurship Mission SugarCRM, the Silicon Valley-based provider of a customer relationship management (CRM) system, is teaming up with Funds2Orgs in its mission of putting shoes on the...
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DXC Technology Signs Major Deal with Manchester United
- By Alex Gaw July 11, 2022
DXC Technology, the global IT services and consulting firm based in Ashburn, Virginia, has signed a major multiyear agreement to be the digital transformation partner of UK Premier League football club Manchester United. As the club turns to...
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Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics
- By Alex Gaw July 7, 2022
The customer wins in this roundup involve big names like Shell, Qualtrics, and ISC-CX, as well as other international entities, such as the Indian Hotels Company Limited, PassTo from the UK, and Lexer and the Cotton On Group from Australia. All the...
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