Alvaria, which was recently formed by the merger of Aspect Software with Noble Systems, is releasing two application suites for its enterprise contact center portfolio—one aimed at fostering CX, and the other intended to maximize the employee experience (EX), the company announced during a virtual event Wednesday, with the details posted in a news release on the firm’s website.

The CX Suite is a solution that turns CX into a “competitive advantage” with features such as advanced voice and omnichannel capabilities, compliant outreach, sophisticated interactive voice response (IVR), natural language understanding (NLU), self-service, and customer insights and analytics.

The Workforce Engagement Management (WEM) Suite, on the other hand, is designed to optimize EX at enterprise contact centers, while also delivering insights that enable organizations to assess and improve business performance. The WEM Suite includes workforce management; insights into quality, performance, and workforce; and game mechanics.

“Today, we are combining the best technology from our recent acquisitions to deliver a new world-class suite of CX and WEM solutions that help our customers build and nurture a customer experience that drives lifetime loyalty among their consumers,” said Michael Harris, chief product officer and chief marketing officer at Alvaria.

The release of the applications occurs two days after Alvaria said it had completed integrating Aspect Software and Noble Systems. The merger resulted in a unified customer base representing some of the largest financial institutions on the planet, along with some of the world’s biggest companies in healthcare, online retail, travel, and transportation. Since the merger in May, Massachusetts-based Alvaria has been working to transition seamlessly and without interruption to a fully integrated, best-of-breed solution set. The owner of more than 900 worldwide patents or pending patents, Alvaria is a leader in enterprise-scale CX and WEM solutions.