Cisco Is Taking CX to the Cloud
By Sue Marek December 7, 2021
As telecom operators migrate from 4G networks to 5G networks and incorporate a more cloud-based networking model, there is more incentive for them to upgrade their CX systems. Because 5G networks are much more complex than 4G networks, having more…
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CX Outsourcing Firm Majorel Enters Croatia and Agrees to Acquire Turkish CX Provider Mayen
By Alex Gaw December 6, 2021
Majorel, the Luxembourg-based provider of multilingual outsourced CX solutions, has expanded its footprint with the establishment of new operations in Zagreb, Croatia, the company announced on December 2, just 10 days after it signed an agreement…
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Training, Safety, Communication, and Flexibility Are Major EX Issues Facing the Travel & Hospitality Industry
By Sherril Hanson December 6, 2021
The current environment for employees in the travel & hospitality industry is extremely difficult and will not improve anytime soon, given the uncertainty of the COVID-19 pandemic. Travelers are facing an ever-changing set of rules,…
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French CX firm Quadient Raises Money to Meet Maturing Loan Obligations
- By Alex Gaw December 6, 2021
Quadient, the French-based specialist in CX management and business process automation, says it has successfully raised €270 million to meet financial obligations. The money was raised through a private placement loan issued under German law…
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Ericsson to Acquire Vonage for $6.2 Billion
- By Alex Gaw December 3, 2021
Ericsson, the Swedish telecom equipment maker and a leading provider of 5G networking equipment in the US, has entered into an agreement to buy Vonage, the cloud communications provider based in New Jersey, for $6.2 billion in cash. The…
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CX Services Specialist Concentrix to Acquire CX Design Engineering Firm PK
- By Alex Gaw December 1, 2021
Concentrix Corp., the California-based business services company specializing in CX services and technologies, is set to acquire global CX design engineering firm PK in an investment deal valued at approximately $1.6 billion. The deal will also…
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Post-Purchase Strategies to Improve Retail CX
By Keith Kirkpatrick December 1, 2021
For most retailers, the holiday season is marked by an uptick in the number of items ordered and shipped online. And while many organizations have done an admirable job of focusing on the CX during the marketing and sales phases of a shopper’s…
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OMB Launches Biden Agenda Calling for Improved CX Within the Federal Government
- By Alex Gaw December 1, 2021
The administration of President Joe Biden has identified the need to improve CX within the government as one of three priority areas in an ambitious agenda intended to ensure equity and help the country become stronger. The roadmap, consisting…
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Netomi, Mixpanel, and Judo Raise Fresh Capital in New Funding Rounds
- By Alex Gaw November 30, 2021
Netomi Netomi, the provider of customer-service chatbots, has raised $30 million in a Series B funding round to be allocated for increased research and development on artificial intelligence (AI), the company’s principal area of…
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