At Dash Network, one of our primary missions is to inform, educate, and inspire CX practitioners across various industries on the best practices for CX technology strategy, program design, implementation, and measurement. Our ongoing editorial and research coverage includes interviews with CX innovators as well as a regular cadence of case studies to showcase the best practices of leading end-user executives and their organizations.

To facilitate this mission, as part of the CX Innovator Series, we have launched a new survey of CX industry participants, the results of which will provide actionable insights on CX drivers and motivations, common challenges and barriers to implementation, organizational structure and governance, technology investment strategy, metrics and key performance indicators (KPIs), and the direction of CX market development over the next few years.

The survey is designed for two types of organizations within the CX market:

• Business-to-consumer (B2C) and business-to-business (B2B) brands with some level of focus on improving their own customers’ experiences
• Vendors and service providers, assisting end-user organizations with CX-related technologies or solutions

If your organization falls into one of these categories, please participate in our survey by clicking here: https://questionpro.com/t/AUhfYZwGLp

In exchange for your participation, you will receive a summary of the survey results a few weeks after the survey is completed. Survey results will also be combined with more qualitative insights from our executive interview series and published in an upcoming CX Innovator Series report, which will be freely distributed within the industry. All responses will be anonymous and published only in aggregate form. The survey should take approximately 10 minutes to complete. We appreciate your input!

About the CX Innovator Series

The CX Innovator Series is an actionable and educational industry initiative that showcases the best practices that leading end-user executives are using within their organizations to shape their community’s experience. The series is a collaborative effort between Dash Network, Sleeping Giant Labs, and Team Wakabayashi. Using expertly curated executive interviews combined with quantitative research from consumer surveys, the CX Innovator Series provides tangible insights and a deeper understanding of how successful companies are utilizing CX programs resulting in positive business outcomes.

The CX Innovator Series is made possible by support from our lead sponsors: Concentrix, eGain, Tealium, and QuestionPro. If you would be interested in participating in the CX Innovator initiative, either as part of an end-user interview or as a supporting sponsor, please contact us.