NICE Partners with Etisalat Digital to Bring the CXone Cloud Platform to the United Arab Emirates
- February 9, 2022
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced a partnership with Etisalat Digital to drive the availability of the CXone platform in the United Arab Emirates (UAE). The collaboration provides Etisalat...
Read MorePhenom Acquires Employee Experience Innovator Tandemploy
- February 3, 2022
PHILADELPHIA–(BUSINESS WIRE)–Phenom today announced its acquisition of Tandemploy, a Berlin-based HR tech company focused on solving key problems associated with employee experiences. This addition enhances the capabilities of Phenom’s…
Read More86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences
- February 2, 2022
NEW YORK–(BUSINESS WIRE)–Emplifi, the leading unified customer experience platform, today released “11 key things consumers expect from their brand experiences today,” a new report offering deep insights into customer expectations for B2C…
Read MoreNational Australia Bank (NAB) Selects Khoros to Accelerate Its Digital Transformation and Realise Its Messaging Vision
- February 2, 2022
AUSTIN, Texas & MELBOURNE, Australia–(BUSINESS WIRE)–Khoros, an award-winning leader in digital-first contact centre software and services, today announced it had been chosen as a technology partner for National Australia Bank (NAB). NAB is…
Read MoreRudderStack Raises $56 Million Series B to Enable Companies to Build Their Customer Data Stack
- February 2, 2022
SAN FRANCISCO–(BUSINESS WIRE)–RudderStack, the leading platform for building customer data stacks trusted by many of the world’s leading brands, today announced $56 million in Series B funding. The round was led by New York-based global venture…
Read MoreCompass Group Canada and Foodback Announce Exclusive Partnership to Revolutionize Customer Experience
- February 2, 2022
MISSISSAUGA, Ontario, Feb. 02, 2022 (GLOBE NEWSWIRE) — Today, Compass Group Canada, one of the nation’s largest foodservice and support service providers, and Foodback, a Norwegian based food-tech software company, announced an exclusive…
Read MoreNexcess Announces Integration with HubSpot to Accelerate Online Growth for Small Businesses
- February 2, 2022
ATLANTA, Feb. 2, 2022 /PRNewswire/ — Nexcess, the fully managed, high-performance, cloud platform built to optimize WordPress, WooCommerce, and Magento sites and stores, today announced a new integration with HubSpot, a leading customer…
Read MoreEffective Leadership Path to Hybrid Work Culture: Detailed Analysis Report by Vantage Circle
- February 2, 2022
TEXAS, UNITED STATES, February 2, 2022 /EINPresswire.com/ — Vantage Circle, a global leading simple and AI-empowered employee engagement solution, has conducted a detailed analysis and survey that the global leaders adopted to navigate effective…
Read MoreNew Research Shows How Much Fake Reviews Damage Consumer Trust in Google, Amazon and Facebook
- February 2, 2022
BRIGHTON, England, Feb. 02, 2022 (GLOBE NEWSWIRE) — Fresh research from local SEO platform, BrightLocal, finds that the prominence of fake consumer reviews on popular sites like Google, Amazon and Facebook significantly damages trust in those…
Read MoreUnifonic Launches Rebrand at LEAP 2022
- February 2, 2022
Riyadh, Saudi Arabia – 2 February, 2022 – Unifonic has unveiled its new brand at LEAP, the global technology event held in Riyadh from 1-3 February. As Unifonic continues to develop its customer engagement platform with innovative products…
Read MoreWorkForce Software Defines the Future of Labor Forecasting and Employee Experience to Meet the Needs of a More Powerful Workforce
- February 2, 2022
LIVONIA, Mich., Feb. 2, 2022 /PRNewswire/ — Today, the first global provider of integrated employee experience and workforce management solutions, WorkForce Software, announced the availability of its latest release of…
Read MoreYext Drives Personalization with AI-Powered Search Solutions for Healthcare Providers and Facilities
- February 2, 2022
NEW YORK, Feb. 2, 2022 /PRNewswire/ — Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced opportunities for healthcare organizations to drive personalized journeys to their providers and facilities with AI search. With 4 in 5…
Read MoreAcxiom Partners with Treasure Data to Future-Proof Cookieless Prospect Marketing
- February 2, 2022
Conway, Ark. – February 2, 2022 – Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, today announced that Acxiom’s Real Identity™ is integrating with…
Read MoreFrom Customer Experience to Citizen Experience: Global Havas Study Uncovers Shift in Demand
- February 2, 2022
NEW YORK–(BUSINESS WIRE)–Trust, inclusivity, always being of service, and going above and beyond are now major factors in creating the most meaningful customer experience, reports the 2022 X Index from Havas CX, Havas Group’s global customer…
Read MoreFive9 Announces Brand Ambassador Partnership with Rising Star, Professional Golfer Max Homa
- February 2, 2022
SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today its brand ambassador partnership with professional golfer and three-time PGA Tour winner Max Homa. “In…
Read MoreThe Race Equ(al)ity Index Partners with Medallia to Help Companies Understand and Benchmark Racial Equity Efforts
- February 2, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc., the global leader in customer and employee experience, today announced a partnership with Matter to power its Race Equ(al)ity Index™️, a comprehensive index for the tech industry that provides…
Read MoreWorkForce Software Defines the Future of Labor Forecasting and Employee Experience to Meet the Needs of a More Powerful Workforce
- February 2, 2022
LIVONIA, Mich., Feb. 2, 2022 /PRNewswire/ — Today, the first global provider of integrated employee experience and workforce management solutions, WorkForce Software, announced the availability of its latest release of…
Read MoreZipline and Medallia Partner To Give Field Teams Immediate Access to Data Necessary to Provide The Best Customer Experiences
- February 2, 2022
San Francisco, Calif. – WEBWIRE – Wednesday, February 2, 2022 Zipline, the leading operations platform for distributed teams, today announced a partnership with Medallia, the global leader in customer and employee experience. The…
Read MoreFrom Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product
- February 2, 2022
VANCOUVER, British Columbia–(BUSINESS WIRE)–A survey conducted by TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and…
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