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58% of Employees Say Their Job is the Main Source of Their Mental Health Challenges, Qualtrics Study Finds

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Two years into the pandemic, the majority of employed people (58%) say their job is the main source of their mental health challenges. While flexible work is often cited as an antidote to burnout,...

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G2 Reveals 2022’s Best Software Companies – Reputation Makes Top 100

SAN RAMON, CALIF. – February 8, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has been named by G2, the largest software marketplace and review platform, to its 2022 Best…

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Deloitte and Salesforce join forces to boost jobs and diversity in technology

8 February 2022: Deloitte and Salesforce have teamed up to develop a national talent development program to boost diversity in the technology industry and help close a growing skills gap. The Digital Career Compass program will…

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New Research Finds That Over 70% of Consumers Read Online Reviews When Considering a New Doctor

SAN RAMON, CALIF. – February 8, 2022 – Reputation, the global leader in Reputation Experience Management (RXM), announced new research detailing consumer preferences when choosing a new healthcare provider. The report, conducted in…

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Keap Processes Record $2.6 Billion Through Integrated Payments Apps in 2021

CHANDLER, Ariz., Feb. 8, 2022 /PRNewswire/ — Keap, the leader in sales and marketing automation software for small businesses, today announced it processed $2.6 billion through integrated payments apps for its customers in…

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Cyara Accelerator Now Available on Genesys AppFoundry

REDWOOD CITY, Calif.–(BUSINESS WIRE)–Cyara, provider of the award-winning automated customer experience (CX) assurance platform, today announced its Cyara Accelerator is now available on Genesys AppFoundry, the industry’s largest dedicated…

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Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry

NASHVILLE, Tenn.–(BUSINESS WIRE)–VHT, a leading provider of customer-experience software, announced that its advanced queuing technology, Mindful, is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on…

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New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better, Faster Service

CAMBRIDGE, Mass., Feb. 8, 2022 /PRNewswire/ — Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced Pega Voice AI and Messaging AI, two new solutions that analyze…

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Achievers Report Uncovers How Employers Can Drive Retention Amid the Great Resignation

TORONTO–(BUSINESS WIRE)–Nearly half (49%) of U.S. employees have looked for a new job during the pandemic and 44% plan to look for a new job in 2022. Millennials (50%) are driving the Great Resignation as they are twice as likely than Baby…

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Vantage Circle Partners With Adrenalin To Enhance Employee Experience

NEW DELHI, INDIA, February 8, 2022 /EINPresswire.com/ — Vantage Circle, a leading global AI-empowered employee engagement solution, announced a strategic partnership with Adrenalin eSystems Limited, a cloud-based HRM software business. This…

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NICE Commits to Corporate Citizenship and Social Responsibility in Inaugural Environmental, Social and Governance Report

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced the release of its first Environmental, Social and Governance (ESG) report. NICE has promoted positive ESG practices for years and this inaugural report, which adheres to GRI…

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Content Guru Adds Instagram to its List of Integration Capabilities

Leading enterprise cloud communications provider, Content Guru, has announced further enhancements to its storm® platform’s social media coverage. The latest upgrades bring Instagram integration to the…

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Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report

MINNEAPOLIS–(BUSINESS WIRE)–Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leader product based on its high customer satisfaction scores,…

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IntelePeer’s Brent Earlewine Captures Coveted 2022 CRN Channel Chief Recognition

SAN MATEO, Calif.–(BUSINESS WIRE)–IntelePeer, a leading communications workflow automation provider, is pleased to announce that CRN, a brand of The Channel Company, has named Brent Earlewine, Senior Vice President of Indirect Channels, to its…

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Press Ganey Announces Plans to Acquire Forsta — a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer — to Accelerate Innovation in the Global Healthcare Experience Industry

BOSTON & LONDON & OSLO, Norway–(BUSINESS WIRE)–Press Ganey, a renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced its plans to acquire Forsta, an industry-leading global…

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Energage Partners with The Florida Times-Union and Herald-Tribune to Expand Top Workplaces Employer Recognition

Energage, a technology company that empowers workplace excellence and the organization behind the Top Workplaces awards, is partnering with The Florida Times-Union in Jacksonville and the Herald-Tribune in Sarasota expanding the Top Workplaces…

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Teradata Reports Fourth-Quarter and Full-Year 2021 Financial Results

SAN DIEGO–(BUSINESS WIRE)–Teradata (NYSE: TDC) today announced its fourth-quarter and full-year 2021 financial results. “2021 was an impressive year for Teradata. We delivered strong results, driving more than 90% growth in public cloud…

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LivePerson to Announce Fourth Quarter 2021 Financial Results on February 24, 2022

NEW YORK, Feb. 7, 2022 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the planned release of its fourth quarter financial results after the market close on Thursday, February 24, 2022….

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SkyPoint Cloud Launches SkyPoint Profile, Customer 360 Solution

PORTLAND, ORE. (PRWEB) FEBRUARY 07, 2022 SkyPoint Cloud (SkyPoint), the privacy-first customer data and artificial intelligence (AI) platform that enables consumer, financial services and healthcare brands to build deeper relationships…

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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