Zipline and Medallia Partner To Give Field Teams Immediate Access to Data Necessary to Provide The Best Customer Experiences
- February 2, 2022
San Francisco, Calif. – WEBWIRE – Wednesday, February 2, 2022 Zipline, the leading operations platform for distributed teams, today announced a partnership with Medallia, the global leader in customer and employee experience. The...
Read MoreFive9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching
- July 14, 2021
SAN RAMON, Calif. –July 14, 2021 – Five9, Inc. (NASDAQ: FIVN), an industry leading provider of the intelligent cloud contact center, today announced a number of platform enhancements that make…
Read MoreMobile Marketing Powerhouse Brings Real-Time Campaign Personalization to Shopify Users For The First Time
- July 14, 2021
MOUNTAIN VIEW, Calif., July 14, 2021 /PRNewswire/ — CleverTap, the leading AI-powered customer lifecycle and user retention platform, announced today its integration with Shopify, a leading global commerce company that empowers…
Read MoreClarabridge and Five9 Partner to Provide Industry-leading Conversation Intelligence for the Contact Center
- July 14, 2021
RESTON, Va., July 14, 2021 /PRNewswire/ — Industry-leading provider of AI-powered text and speech analytics Clarabridge, Inc has joined Five9’s ISV Partner Program, a leading provider of the intelligent cloud contact…
Read MoreCallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
- July 14, 2021
CallMiner today announced the launch of Sales Conversation Analytics (SCA), a new solution within the CallMiner Eureka Platform. The solution introduces functionality that unlocks intelligence for sales organizations by analyzing customer and…
Read MoreQualtrics Launches Experience Design Hybrid Work and Workplaces Solutions, Helping Companies Thrive in the New World of Work
- July 14, 2021
PROVO, UT and SEATTLE, July 14, 2021– Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, today launched Experience Design for Hybrid Work and Workplaces to help organizations use…
Read MoreCallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
- July 14, 2021
WALTHAM, Mass.–(BUSINESS WIRE)–CallMiner, the leading provider of conversation analytics to drive business improvement, today announced the launch of Sales Conversation Analytics (SCA), a new solution within the CallMiner Eureka Platform. The…
Read MoreZoho Advances BI and Analytics Market with New Self-Service Platform; Transforms Relationships Between Businesses and Their Data
- July 13, 2021
Austin, Texas – July 13, 2021 — Zoho Corporation, a leading global technology company, today announced its new Business Intelligence (BI) Platform — an AI-driven data analytics solution empowering businesses to surface precise and…
Read MoreACQUIA ADVANCES COMPOSABLE ENTERPRISE WITH LATEST VERSION OF DIGITAL EXPERIENCE PLATFORM
- July 13, 2021
BOSTON – July 13, 2021 – Digital experience company Acquia today announced major updates to the Acquia Open Digital Experience Platform (DXP). Acquia Open DXP is powered by Drupal Cloud and Marketing Cloud, bringing the…
Read MoreContentsquare Accelerates Machine and Deep Learning Capabilities with Acquisition of Leading AI company Upstride
- July 13, 2021
NEW YORK–(BUSINESS WIRE)–Contentsquare, the global leader in digital experience analytics, announces its acquisition of Upstride today, a Paris-based deep-tech company specialized in improving machine learning performance. Upstride’s highly…
Read MoreAmperity Closes $100 Million Series D, Valuing the Company at More Than $1 Billion
- July 13, 2021
SEATTLE, July 13, 2021 /PRNewswire/ — Amperity, the leading customer data platform (CDP) for consumer brands, today announced it has raised $100 million in Series D financing, valuing the company at more than $1…
Read MoreAnaplan Continues to Explore Different Ways to Put the Customer First
- July 13, 2021
SAN FRANCISCO, Calif. – July 13, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and Anaplan, Inc. (NYSE: PLAN), provider of a leading cloud-native platform for orchestrating business…
Read MoreZoho Advances BI and Analytics Market with New Self-Service Platform; Transforms Relationships Between Businesses and Their Data
- July 13, 2021
Austin, Texas – July 13, 2021 — Zoho Corporation, a leading global technology company, today announced its new Business Intelligence (BI) Platform — an AI-driven data analytics solution empowering businesses to surface precise and…
Read MoreBanco Galicia Chooses Qualtrics to Personalize Employee Experience and Create a Data-Driven Culture
- July 8, 2021
PROVO, Utah and SEATTLE, July 8, 2021 /PRNewswire/ — Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, today announced that Banco Galicia, a leading financial institution…
Read MoreMedallia helps Schneider Electric to Delight Customers with Outstanding Digital Experiences
- July 8, 2021
SAN FRANCISCO, Calif. – July 8, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, today…
Read MoreNICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach
- July 7, 2021
HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (NASDAQ: NICE), today announced the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI. CXone SmartReach is a comprehensive artificial intelligence…
Read MoreBloomreach Customer and Data Experience Platform (CDXP) Now Available on Google Cloud Marketplace
- July 7, 2021
MOUNTAIN VIEW, CA, July 7, 2021 – Bloomreach, the leader in Commerce Experience™, today announced that Bloomreach Engagement, the company’s Customer Data and Experience Platform (CDXP), is now available on Google Cloud…
Read MoreDentsu Group strengthens Merkle’s experience and commerce capabilities with LiveArea acquisition
- July 6, 2021
July 6, 2021Columbia, MD Dentsu Group Inc. announced today that it has entered an agreement to acquire LiveArea, a global customer experience and commerce agency, subject to customary closing conditions. LiveArea is a division of PFSweb Inc…
Read MoreTalkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
- July 1, 2021
SAN FRANCISCO–July 1, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect…
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