WorkForce Software Defines the Future of Labor Forecasting and Employee Experience to Meet the Needs of a More Powerful Workforce
- February 2, 2022
LIVONIA, Mich., Feb. 2, 2022 /PRNewswire/ -- Today, the first global provider of integrated employee experience and workforce management solutions, WorkForce Software, announced the availability of its latest release of...
Read MoreALIDA ACCELERATES CUSTOMER VALUE WITH 100+ INTEGRATIONS AND ADVANCED ANALYTICS IN SUMMER 2021 PRODUCT RELEASE
- July 27, 2021
TORONTO – July 27, 2021 – Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform, today delivered its Summer 2021 product release, bringing to market new enhancements in customer experience (CX),…
Read MoreDynamic Yield Delivers Seamless Personalization for Single Page Applications
- July 27, 2021
[New York, July 27, 2021] Dynamic Yield, the Experience Optimization platform, today announced that brands can now seamlessly implement Dynamic Yield on any single page application framework, including React, Vue.js, Angular, and…
Read MoreLiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
- July 27, 2021
SAN FRANCISCO–(BUSINESS WIRE)– LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, has released the second edition of its LiveVox Work from Home…
Read MorePendo Raises $150 Million to Help Companies Deliver Software that Meets Rising User Expectations
- July 27, 2021
RALEIGH, NC—JULY 27, 2021—Pendo, a platform that accelerates successful product adoption, today announced $150 million in funding to help companies bridge the gap between how users expect software to work and their experience actually using it….
Read MoreMedallia to be Acquired by Thoma Bravo for $6.4 Billion
- July 26, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA) (“Medallia”), the global leader in customer and employee experience, today announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software…
Read MoreFive9 Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compelling Transformation in the Contact Center and Customer Experience
- July 26, 2021
SAN RAMON, Calif. – July 26, 2021 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it is now accepting nominations for the 2021 Reimagine CX Awards. The new awards program…
Read MoreLeading Organizations Around the World Choose Qualtrics to Deliver Breakthrough Experiences for Customers and Employees
- July 26, 2021
PROVO, Utah and SEATTLE, July 26, 2021 /PRNewswire/ — Qualtrics, (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, today announced that leading organizations chose…
Read MoreNavigate a Cookie-Less World With SAS Real-Time CDP Capabilities
- July 26, 2021
Cary, NC (Jul 26, 2021) Rapid digital transformation in 2020 has resulted in a hybrid customer engagement model that is changing how brands shape, manage and deliver superior customer experiences (CX). Throw in the loss of the third-party cookie…
Read MoreDaniel Brousseau Joins Medallia to Help Financial Services Firms Elevate Experience Management
- July 22, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. the global leader in customer and employee experience, today announced that Daniel Brousseau has joined Medallia as the Senior Solutions Principal for the Financial Services industry sector. Daniel…
Read MoreDynamic Yield Positioned Highest and Furthest in 2021 Gartner MQ for Personalization Engines
- July 22, 2021
NEW YORK, July 22, 2021 /PRNewswire/ — Dynamic Yield, the Experience Optimization platform, today announced it has been positioned both highest based on its ability to execute and furthest for completeness of vision in the Leader’s…
Read MoreRedpoint Global Announces In Situ
- July 20, 2021
Wellesley, Mass – July 20, 2021 – Redpoint Global today announced In Situ™ the first cloud-native, data quality-as-a-service (DQaaS) that delivers perfected data and resolved identities in real time, using exclusively…
Read MoreLimeade Acquires Employee Listening Leader TINYpulse
- July 19, 2021
Bellevue, Wash. – July 19, 2021 – Limeade (ASX: LME, or the Company), the immersive employee well-being company, today announced its acquisition of TINYpulse, a leader in employee listening software. The acquisition brings…
Read MoreZoom to Acquire Five9
- July 18, 2021
SAN JOSE, Calif. and SAN RAMON, Calif., July 18, 2021 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ: ZM) today announced it has entered into a definitive agreement to acquire Five9, Inc. (NASDAQ: FIVN), a leading provider of the…
Read MoremParticle and Shopify Collaborate to Deliver Single View of Customer Across Every Touchpoint
- July 15, 2021
NEW YORK, July 15, 2021 /PRNewswire/ — mParticle, the largest independent Customer Data Platform, today announced an integration with Shopify, the leading omni-channel commerce platform, that further enables mParticle and…
Read MoreLeadspace Welcomes Bob Strohmeyer as Chief Customer Officer
- July 15, 2021
SAN FRANCISCO (PRWEB) JULY 15, 2021 Leadspace, the leading business-to-business (B2B) customer data platform (CDP) provider, announced Bob Strohmeyer as its chief customer officer. Joining the Leadspace mission to give enterprise companies…
Read MoreIntroducing Nextiva Contact Center to Help Companies Deliver a Differentiated Customer Experience
- July 15, 2021
SCOTTSDALE, ARIZONA | JULY 15, 2021 Nextiva (www.nextiva.com), the cloud communications company, announced today’s launch of Nextiva Contact Center, a new Contact Center as a Service (CCaaS) offering. Integrated with Nextiva Phone…
Read MoreTwilio Live to Power the Next Wave of Customer Engagement: Interactive Live Streaming
- July 14, 2021
SAN FRANCISCO — July 14, 2021 — Twilio (NYSE:TWLO), the leading cloud communications platform, today announced Twilio Live, a cloud-based platform that allows businesses to quickly and seamlessly embed live, interactive audio and…
Read MoreTwilio Completes Acquisition of Zipwhip, a Leading Provider of Toll-Free Messaging in the United States
- July 14, 2021
SAN FRANCISCO — (BUSINESS WIRE) — Twilio (NYSE: TWLO), the leading cloud communications platform, today announced the successful completion of its previously announced acquisition of Zipwhip, a trusted partner to carriers and a leading provider…
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