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Informatica Announces New PoD in UK to Support Growing Demand for Data Sovereignty

LONDON, Feb. 3, 2022 /PRNewswire/ --Informatica (NYSE: INFA), the enterprise cloud data management leader, today announced that it is expanding the availability of its Intelligent Data Management Cloud (IDMC) in the EMEA region...

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Twilio Welcomes Eyal Manor as Chief Product Officer and Dana Wagner as Chief Legal Officer

SAN FRANCISCO — November 10, 2021 — Twilio (NYSE:TWLO) (LTSE: TWLO), the leading cloud communications platform, today announced two additions to its leadership team. Eyal Manor is joining as Chief Product Officer, effective November 15,…

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Twilio Segment Releases its 2021 Growth Report, an Exclusive View Into How Customer Data Fuels Today’s Most High-Performing Businesses

SAN FRANCISCO, Nov. 10, 2021 — Twilio Segment (NYSE:TWLO) (LTSE: TWLO), the world’s #1 Customer Data Platform (CDP), today released its 2021 Growth Report, which offers insights and best practices from the tech industry’s…

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Achievers Grows Senior Leadership Team by Appointing Hannah Yardley as Chief People & Culture Officer

TORONTO, Nov. 10, 2021 /CNW/ — Achievers, the progressive choice for employee voice and recognition solutions, announced the appointment of Hannah Yardley as Chief People & Culture Officer.Joining a company that is…

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CIBC Mellon recognized as one of the Achievers 50 Most Engaged Workplaces®

TORONTO, Nov. 10, 2021 /CNW/ – CIBC Mellon today announced its recognition as one of the 2021 Achievers 50 Most Engaged Workplaces®. This annual award recognizes top employers that display leadership and innovation in engaging their…

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Amplitude Launches New Data Centre in Germany to Support Rapid Customer Growth in the EU

AMSTERDAM–(BUSINESS WIRE)–Amplitude, Inc. (Nasdaq: AMPL), a pioneer in digital optimisation, today announced the opening of its EU data centre in Frankfurt, Germany. Amplitude’s new data centre supports its growing EU customer base and the…

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Lily AI Announces Industry’s First Customer Intent Platform for Ecommerce

Mountain View, CA, United States – WEBWIRE – Wednesday, November 10, 2021 Lily AI, the customer intent platform built to power the present and future of ecommerce, today announced that its pioneering solution, already deeply integrated…

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Clarivate Cited in B2B2C Journey Mapping Reports by Independent Research Firm

LONDON, Nov. 10, 2021 /PRNewswire/ — Clarivate Plc (NYSE:CLVT), a global leader in providing trusted information and insights to accelerate the pace of innovation, has been cited by Forrester in their recently published B2B2C…

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Conversica Unveils Conversational Account-Based Marketing Solution to Deliver Personalized Engagement at Scale

FOSTER CITY, Calif., November 9, 2021 – Conversica, Inc., a leader in Conversational AI solutions for enterprise revenue teams that help organizations attract, acquire and grow customers at scale, today announced new Conversational…

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MarTech major WebEngage expands into Middle East and Africa region as it eyes 3x growth by 2022

Dubai, UAE : WebEngage, a full stack Retention Operating System, announces its expansion into the Middle East and Africa after successful operations across Asia to address the increasing demand the company has witnessed in the region. The MarTech…

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Servion wins the prestigious Cisco Webex Customer Experience Award

Servion, a leading contact center and CX solutions provider has been recognized as the Webex Customer Experience Partner at the recently concluded WebexOne 2021 conference. This award emphasizes and recognizes Servion’s success with selling and…

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TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer

ENGLEWOOD, Colo., Nov. 9, 2021 /PRNewswire/ — TTEC Holdings, Inc (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced Regina…

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RingCentral and Mitel Announce Strategic Partnership to Enable Customers to Transition Seamlessly to Cloud-Based Unified Business Communications

RingCentral to become exclusive UCaaS partner to Mitel for its customer base of over 35 million users RingCentral acquires differentiated CloudLink technology to enable a unique transition path from on-premises PBX to RingCentral’s Message…

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RingCentral Announces Third Quarter 2021 Results

RingCentral Total ARR of $1.6 billion, up 39% Mid-Market and Enterprise ARR achieves approximately $1 billion, up 53% BELMONT, Calif.–(BUSINESS WIRE)– RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud…

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Virgin Money Partners with InMoment to Improve Digital Banking Experiences Using Touchpoint Impact Mapping

SALT LAKE CITY–(BUSINESS WIRE)–Virgin Money, a leading banking and financial services brand in the United Kingdom, expands its customer experience (CX) program with InMoment®, the leading provider of Experience Improvement (XI)™, to create…

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Pipedrive launches integrations for Zoom, Google Workspace, Microsoft, and more

New York, 9th November, 2021 – Pipedrive, the all-in-one sales platform for growing revenue, today announced seven new software integrations. This is part of an initiative, initially of fifteen integrations, to expand the marketplace with new…

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CALABRIO INTRODUCES FIRST SVP OF CORPORATE DEVELOPMENT TO CAPITALIZE ON GROWTH AND MARKET OPPORTUNITY

Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Klein brings decades of knowledge in corporate…

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Calix Marketing Cloud and HubSpot Integration Make World Class Omnichannel Marketing Simple for Even the Smallest Broadband Service Provider

SAN JOSE, Calif.–(BUSINESS WIRE)–Calix, Inc. (NYSE: CALX) today launched the integration of HubSpot, a leading CRM and omnichannel marketing platform for growing companies, with Calix Marketing Cloud (Marketing Cloud). The latest of several…

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Momentive Announces Third Quarter 2021 Financial Results

Total Revenue Increases 20% Year-over-YearEnterprise Sales Revenue Increases 37% Year-over-Year SAN MATEO, Calif., Nov. 09, 2021 (GLOBE NEWSWIRE) — Momentive (NASDAQ: MNTV), an agile experience management company (formerly SurveyMonkey), today…

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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