Infovista launches 360° Assurance solutions to deliver predictive, real-time and ubiquitous customer experience assurance across any operator’s entire network
- February 3, 2022
Paris, France – February 3rd, 2022 – Infovista, the global leader in network lifecycle automation (NLA), today announced its 360° Assurance set of solutions to support predictive, real-time and automated customer experience...
Read More1E Tachyon raises the bar for digital employee experience management in the modern hybrid workplace
- November 11, 2021
LONDON–(BUSINESS WIRE)–1E, the leader in Digital Employee Experience (DEX), today announced the latest release of Tachyon that addresses the inability of the enterprise to deliver a first-class digital employee experience. With this release, 1E…
Read MoreNearly all marketers to achieve a single customer view by end of 2022, new research reveals
- November 11, 2021
Berlin, November 11th 2021 – New research published today by next-gen Customer Data Platform Zeotap reveals that over 99% of marketers will have achieved a ‘golden record’ or single customer view by the end of 2022. Other…
Read MoreLiveVox Announces Third Quarter 2021 Financial Results
- November 11, 2021
SAN FRANCISCO–(BUSINESS WIRE)–LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading global enterprise cloud communications company, today announced financial results for the third quarter ended September 30,…
Read MoreRed River Recognized as Cisco’s 2021 Americas Customer Experience Partner of the Year
- November 11, 2021
CLAREMONT, N.H. & RESTON, Va.–(BUSINESS WIRE)–Red River, a technology transformation company, has been named Cisco’s 2021 Customer Experience Partner of the Year for the Americas. Cisco unveiled the winners during its annual partner…
Read MoreCalabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth
- November 11, 2021
MINNEAPOLIS–(BUSINESS WIRE)–Calabrio, the customer experience intelligence company, has appointed CJ Bernander as its new Chief Financial Officer, enabling Calabrio to continue to scale to meet the business and structural needs that accompany…
Read MoreIntelePeer Appoints Brian Gilman to Chief Marketing Officer
- November 11, 2021
SAN MATEO, Calif.–(BUSINESS WIRE)–IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announces the appointment of Brian Gilman to Chief Marketing Officer (CMO). A transformational marketing leader with a record of…
Read MorePK Named Gold Partner In The Adobe Solution Partner Program
- November 10, 2021
PORTLAND, Ore., Nov. 10, 2021 /PRNewswire/ — PK, the global services firm that helps the world’s most customer-obsessed brands design, build and run the future, today announced that it has been named a Gold Partner in the Adobe…
Read MoreNew Research Shows a Persistent Gap between Business Perceptions and Customer Experiences
- November 10, 2021
San Jose, Calif. – Nov. 10, 2021 — [24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced new research examining the differences between businesses’ perceptions of customer experience…
Read MoreNew Look Selects Kibo Personalization to Expand Testing Into Mobile and Create Unified Customer Experiences Across Channels
- November 10, 2021
DALLAS–(BUSINESS WIRE)–Kibo, the leader in unified commerce, today announced that global fashion retailer New Look has selected Kibo Personalization to scale its testing and personalisation programme. New Look is planning to implement a…
Read MoreCleverTap Acquires Patch, Powering In-App Calling for Mobile-First Brands and Businesses to Drive Trusted Engagement and Grow Revenues
- November 10, 2021
MOUNTAIN VIEW, Calif. and MUMBAI, India, Nov. 10, 2021 /PRNewswire/ — CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables…
Read MoreSurvey: Brand Language Soars in Importance, but 68% of Marketers Report Feeling More Stress over Customer Engagement than in 2020
- November 10, 2021
The survey polled more than 300 senior marketers at large organizations in industries including ecommerce / retail, travel and hospitality, restaurants, communications / telecom utilities, banking / finance, and insurance. Top takeaways…
Read MoreTTEC Announces Record Third Quarter 2021 Financial Results
- November 10, 2021
DENVER, Nov. 9, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial…
Read MoreNTT DATA ranked 6th on the Lünendonk list of the top providers of “Digital Experience Services in Germany”
- November 10, 2021
BIELEFELD, Germany and MUNICH, Nov. 10, 2021 /PRNewswire/ — NTT DATA, a global provider of digital business and IT services, achieved 6th place on the Lünendonk List 2021 “Leading Providers of Digital Experience Services in Germany”…
Read MoreVonage Channel Chief Jim Regan Honored with 2021 Circle of Excellence Award
- November 10, 2021
HOLMDEL, N.J., Nov. 10, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global business cloud communications leader helping businesses accelerate their digital transformation, announced today that Channel Chief Jim…
Read MoreWalkMe and SAP Concur Partnership Delivers Concur® User Assistant by WalkMe
- November 10, 2021
SAN FRANCISCO, Nov. 10, 2021 /PRNewswire/ — WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption platforms, today announced the expansion of its partnership with SAP® Concur,® the world’s leading…
Read MoreInformatica Announces Full Exercise of the Underwriters’ Option to Purchase Additional Shares
- November 10, 2021
REDWOOD CITY, Calif., Nov. 10, 2021 /PRNewswire/ — Informatica (NYSE:INFA), an enterprise cloud data management leader, today announced that the underwriters of its initial public offering exercised in full their option to purchase an additional…
Read MoreKustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features at Annual Kustomer NOW Conference
- November 10, 2021
NEW YORK, Nov. 10, 2021 /PRNewswire/ — Kustomer, the first CRM for personalized customer experiences, today unveiled a wide range of new platform enhancements for chat, social and SMS customer service. New chatbot technology and…
Read MoreControlUp, a Global Leader in Digital Employee Experience Management, Raises $100 Million, Co-Led by K1 and JVP
- November 10, 2021
SAN JOSE, Calif., Nov. 10, 2021 /PRNewswire/ — ControlUp, the industry leader in Digital Employee Experience management, announced today that it has completed a $100 million funding round, co-led by K1 Investment Management and…
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