This Amdocs Customer Engagement eBook provides insights on the ‘customer of today’ an introduces Amdocs Customer Engagement; the tool that enables contact center and retail shop agents to manage all aspects of the customer relationship from a single application. Download the eBook below to learn more.
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Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX
By Sherril Hanson March 22, 2023
Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating…
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Despite Customer Anger, HP Stands by Its Cartridge Authentication System
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Maintaining a balance between ensuring customer experience and the need to ensure solid revenue streams is a challenge faced by many organizations. Amid an environment where menu hacks are shared on Twitter to highlight ways to save money by using…
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The White House has submitted a budget proposal for fiscal year 2024 requesting more than $500 million in additional funding to hire personnel and support various CX programs across federal agencies. The proposal, which is in line with the…
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