NOW PART OF THE FUTURUM GROUP

Learn More

Holiday Inn Leverages Fast, Actionable Feedback to Safely Reopen Resorts

  • Share

This case study examines how Holiday Inn leveraged Medallia solutions–including strategic surveys, Digital surveys, and Text Analytics–to gather actionable feedback from owners and members to make changes in protocols so they could safely reopen resorts. Download the case study below to learn more.



Latest Research

Employee Experience

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

CX in the Healthcare Industry

CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

More Resources

State of the CDP

For the fourth edition of Tealium’s State of the CDP 2023 report, through an independent firm, they surveyed over 1,200 professionals worldwide in B2B, B2C, and B2B2C industries. The responses have revealed that Customer Data Platforms (CDPs) have…

Read More

In Data We Trust

71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations….

Read More

The EX Market Ecosystem

This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.

Read More

CX Technology Guide

Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…

Read More

Featured Articles

CX customer wins and case studies

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.

Read More
CX Innovators - H&R Block

CX Innovators: Andrew Clark, H&R Block

Andrew Clark, Head of Design for tax preparation provider H&R Block, offers insights on technology tools used to improve the company’s CX.

Read More
Auto authentication using multi-factor authentication and biometrics

Auto-Authentication Techniques to Save Time and Improve CX

Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.

Read More
QuestionPro Workforce DEI study

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce president Sanja Licina discusses key findings from the company’s recent study on diversity, equity, and inclusion.

Read More