CX After COVID-19
Organizations have been focused on providing good CX for years, largely because of increased competition from physically distant digital stores, such as Amazon and eBay, along with the increased reach and breadth of product offerings from big-box...
Read MoreThe CX Market Ecosystem
This Dash Research Market Ecosystem Infographic provides an overarching view of the CX vendor ecosystems for both Customer Facing and Operations/Back Office, in addition to the Employee Experience ecosystem.
Read MoreReinvention Through M&A: Three Ireland’s Digital-led Approach to Achieve the Ultimate Seamless Omnichannel CX
Service providers everywhere are under pressure to transform their customer experiences but tackling this in a post-M&A scenario is even more challenging. When Three Ireland acquired O2 Ireland, they recognized that rebranding on its own was...
Read MoreAmdocs’ DigitalONE Solution for Communications Service Providers
This white paper outlines Amdocs’ DigitalONE solution for Communications Service Providers (CSPs). It is intended to give an overview of the different elements that form DigitalONE and the approach to solving the key problems that CSPs face in...
Read MoreThe Retail Customer Journey
This Dash Research Infographic examines the various steps in a Retail Customer Journey, from the 'Need to Purchase' to eventual 'Repeat Purchase."
Read MoreThe Customer Journey: An Infinite Loop
Dash Research Infographic conceptualizing the Customer Journey through an Infinite Loop.
Read MoreSprint: Transformation of Care and Commerce Functions Has Reduced Costs and Improved Customer Experience
Sprint (the fourth largest CSP in the USA) was under pressure to improve its customer experience and reduce the cost of operations. Sprint’s transformation of commerce and care functions has improved customer experience and architectural...
Read MoreCustomer Experience vs. Customer Engagement
This Dash Research Infographic provides an examination of Customer Experience vs. Customer Engagement.
Read More