This Amdocs infographic showcases key statistics and findings from their ‘Give the Customer Service Agents Wings’ report. Download the infographic below to learn more.
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The EX Market Ecosystem
This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.
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CX Technology Guide
Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX…
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An animated video showcasing Dash Network’s vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.
Read MoreFeedback Needs to Create Action
This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more….
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Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio
By Sherril Hanson November 21, 2022
By D4t4 Solutions Introduces Celebrus CDI for Salesforce Celebrus CDI for Salesforce, a Customer Data Integration (CDI) application on Salesforce AppExchange, has been launched by D4t4 Solutions. Data can be sent to customers’ Salesforce…
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Qualtrics Releases Employee Experience Trends Report
- By Sherril Hanson November 21, 2022
According to the newly released 2023 Employee Experience Trends report published by Qualtrics, employees are craving stability and security in the face of challenging economic times. This need is at odds with employees reporting worsening work-life…
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Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care
- By Alex Gaw November 18, 2022
By A new platform from Salesforce, Patient 360 for Health innovations, aims to help lower healthcare costs for patients while delivering more efficient care for them, according to a recent Salesforce announcement. Designed to be cost-efficient and to…
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EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others
- By Sherril Hanson November 17, 2022
Altimetrik Launches Employee Engagement App Altimetrik has introduced a comprehensive employee engagement app that leverages usage-based personalization, AI, and gamification. The DEX app connects all enterprise systems and provides a more…
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