NOW PART OF THE FUTURUM GROUP

Learn More

State of the CDP

For the fourth edition of Tealium's State of the CDP 2023 report, through an independent firm, they surveyed over 1,200 professionals worldwide in B2B, B2C, and B2B2C industries. The responses have revealed that Customer Data Platforms (CDPs) have...

Read More

In Data We Trust

71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. Privacy is now a top consideration and focus for organizations....

Read More

The EX Market Ecosystem

This Dash Research EX Market Ecosystem Infographic provides an overarching view of technology vendors in the EX-market.

Read More

CX Technology Guide

Dash Network’s inaugural edition of the CX Technology Guide is an invaluable free resource for Customer Experience practitioners and professionals exploring the CX technology landscape. The primary objective of the guide is to demystify CX...

Read More

Welcome To Dash Network

An animated video showcasing Dash Network's vision and mission, as an integrated B2B research, events, and digital news media platform focused on the best business practices and technology solutions for the global Customer Experience market.

Read More

Feedback Needs to Create Action

This case study showcases how Amdocs leverages Alchemer for its global Voice of the Customer program. Benefits include increased response rate and engagement, and savings on Total Cost of Ownership. Download the case study below to learn more....

Read More

Elevating Engagement in Healthcare During a Pandemic

This case study showcases how healthcare providers can increase communication and understanding between leaders and employees, and improve overall employee engagement with the DaysToHappy platform. Download the case study below to learn more....

Read More

Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

This case study showcases how one of the Netherlands' largest banks, ABN AMRO, utilized Tealium's Customer Data Platform to bring its first-party customer data together so it could offer real-time, relevant engagement to clients . Download the case...

Read More

Delivering a Personalized and Consistent Patient Call Center Experience

This case study examines how Tealium helped Providence St. Joseph Health unify known and unknown customer data sources to provide real-time patient information to call center agents. Download the case study below to learn more....

Read More

Amdocs Customer Engagement Solution Profile

This solution profile outlines the Amdocs Customer Engagement Solution for communications service providers (CSPs) and also discusses the trends driving the adoption of a more customer-centric approach. Download the paper below to learn more....

Read More

Customer Centric Calls for a Care-Centric Approach

This Dash Research white paper explains how a unified approach can help telco providers meet today's CX challenges, how technology can support and augment agents to deliver excellent CX, and the key attributes and elements required in a modern CX...

Read More

Amdocs Customer Engagement Data Sheet

This data sheet showcases advantages of Amdocs' single and modular Customer Engagement application. Download the data sheet below to learn more. Amdocs-Customer-Engagement-data-sheet-longDownload Please Sign In to view the...

Read More