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Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
New ‘Personalized Agent Full Search,’ and Slack connector built on latest innovations from Coveo and Salesforce
New Slack Connector and Chrome Extension to help make relevant content even more discoverable
Capillary’s acquisition of Minneapolis-based company strengthens its ability to deliver hyper-personalized customer loyalty and engagement experiences in an increasingly online world
Acquisition by Thoma Bravo Expected to Close in 2021
eGain Knowledge Hub™ fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context
The partnership will help global enterprises nurture and supplement their digital transformation programs, by delivering enhanced customer experience management services
Real-time consumer & market insights inform personalized customer, product, and brand experience