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Talkdesk Citizen Engagement enables U.S. state and local governments to streamline and simplify the benefits administration process and proactively communicate with constituents
SYNLAB rolls-out Feedtrail XM platform across more than 2,000 sites in 36 countries to maintain a continuous dialogue with patients and customers and improve day-to-day processes.
The technology will be integrated into the Zeta Marketing Platform and enrich proprietary data with 45M+ monthly high-fidelity consumer signals
European auto manufacturers provide OK-rated customer experience; websites lag person-to-person interactions to meet customers’ needs
The shift to digital delivery improved CX scores for banks across the UK, Germany, Italy, Spain, and France
German firm HUK-COBURG is the first European insurer to deliver an excellent-rated customer experience
Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Four Themes Emerge as Experts Shed Light on How to Succeed in Digital Banking