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At Sitecore Symposium, company shares its plan to help brands capitalize on the cloud to meet increasing consumer content, experience and commerce demands
Aston Martin, Cracker Barrel and UnitingCare Queensland take top honors
Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation”
The Signing of Master Distributor Technology Coast Partners Bolsters Sugar’s Market Presence and Commitment in The Region
AI-first HR service delivery solution enables employees to get instant access to HR questions
Leaders share how to tackle the new definition of “business as usual” in the latest issue of Customer Strategist Journal
New Integrated Research, Media, and Events Firm Will Focus on CX Business Opportunities and Best Practices Across 20 Industry Sectors and 7 Market Segments
New Sprinklr Modern Care innovations provide companies with the ability to unify the agent and customer experience across channels in one platform
Alvaria™ Motivate honored for improving customer service technology and improving the customer and employee experience.
Tailor-made, enterprise-grade contact center solution makes claims process smarter, convenient, and more efficient