Archives: News

New Heap Journey Maps eliminates blind spots in the user journey for better insights and improved digital experiences

NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational Center across voice and digital lines of business with Value Realization Services

TELUS International ranks #1 in report’s sub-categories of strategy and vision, and growth

Watermark Consulting research finds firms that lead in Customer Experience financially outperform those that lag by a more than 3-to-1 margin in shareholder return

– EY study reveals the rise of the “omnisumer”, a new type of consumer now taking a leading role in the energy transition – Energy customers are more engaged, sophisticated and willing to pay for new energy solutions – Customer-focused transformation gives energy providers new opportunities to differentiate and grow

Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement

New research from TELUS International reveals that 81% of American employees believe that bots have enhanced their work situation since the beginning of the pandemic

To ensure a fast, successful transition to online selling, Cuisinart saw the need for a robust digital platform capable of addressing evolving business needs and customer expectations.