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Archives: News

Alex Gaw

Accenture to Buy CX Specialist Firm Tambourine

Tambourine Delivers CX in Japan’s High-Growth Digital Commerce Market
Alex Gaw

Uberall Study: Consumers Favor Local Business Over Online-Only

Trust Is Important for Consumers to Go Local, Says New Report
Sherril Hanson

LiveVox Partners with AppSmart, Continues to Build Channel Momentum

Strategic partnership extends the reach of LiveVox’s fully integrated, cloud-based contact center solutions, providing a “land and expand” sales opportunity for AppSmart advisors
Sherril Hanson

MoEngage launches Strategic Customer Advisory Board to Co-create their Product Innovation Roadmap, and Shape the Future of Customer Engagement & Experience

The board includes leaders from Airtel, Flipkart, Sharechat, Landmark Group, OYO, HT Media, BigBasket, Navi, Wakefit and CoinDCX.
Sherril Hanson

Espire Infolabs Partners with Conversational Ai Leader Pattr (Formerly Proxima) in ANZ

Sherril Hanson

Intouch Insight Ltd. Announces 32% Revenue Growth and Q3 2021 Financial Results

Sherril Hanson

Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

Sherril Hanson

Leading Japanese BPO Adopts NICE Enlighten AI for Smart Quality Management and Improved Customer Service

NICE Enlighten enables efficient targeted behavioral coaching for CSAT improvement and massive productivity gains
Sherril Hanson

Optimizely Experimentation Platform Drives Up to $9.7 Million NPV and $1.5 Million in Savings, According to Total Economic Impact Study from Independent Consulting Firm

Customers can realize up to 286% ROI after adopting data-driven processes
Sherril Hanson

LINK Mobility integrated into Emarsys’ (SAP) omnichannel customer engagement platform

Sherril Hanson

Pipedrive Opens Its Tenth Office Globally in Berlin: The Global CRM Provider Is Doubling Down on the German Market

Sherril Hanson

Varicent named Employee Engagement Champion at LinkedIn’s 2021 Talent Awards

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