- By Sherril Hanson
- January 13, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Algolia, the leading API Platform for Search & Discovery, today announced its selection by Walgreens, an integrated pharmacy, healthcare and retail leader serving millions of customers and patients every day, to improve the company’s digital search experience for Walgreens customers. The new search functionality helps Walgreens shoppers find relevant items available locally, a benefit as more consumers can now buy online and pickup in-store in as little as 30 minutes. Algolia’s API-first, easy-to-use technology was initially deployed through the Microsoft Azure cloud platform and launched for Walgreens within a single quarter, creating a fast time to value and return on investment.
Algolia’s business tooling and dashboards provide Walgreens’ business operations and merchandising teams with optimized search and discovery in order to drive conversions, cart sizes, new promotions, increase revenue and, ultimately, improve customer loyalty and the shopping experience.
“Walgreens’ clear commitment to digital commerce transformation is second-to-none and has made them an ideal brand to work with,” said Bernadette Nixon, Chief Executive Officer for Algolia. “Walgreens is the perfect example of how search and discovery is more than what happens on a retailer’s site. With a faster, more relevant search, Walgreens is able to provide a seamless omnichannel experience that connects consumers with in-stock items nearby while leaning on one of its great strengths – the convenience of having a store in nearly every neighborhood.”
“Working with Algolia enables us to deliver a frictionless experience for our digital shoppers,” said Lindsay Mikos, senior director of omni channel strategy and programs for Walgreens. “From start to finish, the 16-week deployment and live production is providing real-time transparency for our shoppers for the items they are looking for. As buy online, pickup in store continues to trend upward for consumers, Algolia is helping Walgreens be even more agile with its eCommerce strategies and more responsive to customer demands.”
A key aspect of the rapid implementation milestone married the strategic needs of Walgreens to technical improvements in a very quick timeframe ensuring a seamless transition from Walgreens’ former system to Algolia as its search and discovery platform.
“Adding the necessary modern search and discovery features on top of Walgreens’ previous platform may have taken up to 18 months,” said Mikos. “That’s more than a year of missed incremental revenue opportunities. With Algolia and its foundational API building blocks, Walgreens is able to benefit immediately, extending the Algolia APIs into Walgreens’ custom front-end architecture, while still being able to prepare for more advanced capabilities in the future.”
By choosing Algolia on the Microsoft Azure cloud platform, Walgreens has been able to take advantage of the many benefits of the Azure Marketplace including a reduced transaction and procurement process, on-demand scalability, high availability, and cybersecurity.
“Procuring technology has never been more complex. I am very excited that Microsoft Azure Marketplace could help connect Algolia with Walgreens and help simplify the process of finding, purchasing, and deploying Algolia’s search technology,” said Jake Zborowski, General Manager at Microsoft. “We hope that by streamlining discovery and purchase experience our customers, like Walgreens and Algolia, can focus their energy driving technology projects that lead to business growth versus spending extended cycles simply trying to find and purchase technology.”
Algolia provides an API platform for dynamic experiences that enable organizations to predict intent and deliver results. Algolia achieves this with an API-first approach that allows developers and business teams to surface relevant content when wanted — satisfying the demand for instant gratification — and building and optimizing online experiences that enhance online engagement, increase conversion rates, and enrich lifetime value to generate profitable growth. More than 10,000 companies including Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, and Zendesk rely on Algolia to manage over 1.5 trillion search queries a year. Algolia is headquartered in San Francisco with offices in New York, Atlanta, Paris, London, and Bucharest. To learn more, visit www.algolia.com.
PAN Communications for Algolia
150 Key Players and Industry Participants Providing Offerings in Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Insights & Feedback, and Employee Experience
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Employee Experience, and Customer Insights & Feedback: Market Analysis and Forecasts
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies Focused on the Adoption of Personalization & Optimization Within CX Platforms and Applications
- By Sue Marek January 12, 2022
There is an ongoing battle between US wireless operators Verizon Communications and AT&T and the aviation industry that is threatening to derail the wireless operators’ plans to expand their 5G services to more customers and compete…Read More
- By Alex Gaw January 12, 2022
WeSpire, the employee experience (EX) platform provider with an environmental, social, and governance (ESG) focus, has introduced a solution enabling companies to track and act on the carbon footprint generated by their workers. The Employee…Read More
- By Andrew Broderick January 11, 2022
As retailers and brands build deep, enriching relationships at each step of the customer journey and become an indispensable part of consumers’ lives, their ability for deep understanding of the way consumers live, eat, work, and play is central…Read More
- By Keith Kirkpatrick January 11, 2022
The so-called “Great Resignation” is continuing, with data from the U.S. Bureau of Labor Statistics indicating that the number of workers quitting jobs in November 2021 grew to 4.5 million, up from 4.2 million the previous month, and above the…Read More
The most impactful CX trends that emerged in 2021 were both interrelated and interdependent, reflecting the interconnected worlds of digital engagement, physical fulfillment, and health and safety issues. While many of these trends began during…Read More
Organizations have been focused on providing good CX for years, largely because of increased competition from physically distant digital stores, such as Amazon and eBay, along with the increased reach and breadth of product offerings from big-box…Read More
This Dash Research Market Ecosystem Infographic provides an overarching view of the CX vendor ecosystems for both Customer Facing and Operations/Back Office, in addition to the Employee Experience ecosystem.Read More
Reinvention Through M&A: Three Ireland’s Digital-led Approach to Achieve the Ultimate Seamless Omnichannel CX
Service providers everywhere are under pressure to transform their customer experiences but tackling this in a post-M&A scenario is even more challenging. When Three Ireland acquired O2 Ireland, they recognized that rebranding on its own was…Read More