Enterpret Launches to Support Customer Feedback Intelligence
By Sherril Hanson March 4, 2022
Enterpret, a new company in the customer insights and feedback segment has launched, buoyed by a $4.3 million seed round led by Kleiner Perkins, with participation from Sequoia Capital India, Unusual Ventures, and angel investors. With offices in...
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Soul Machines Raises $70 Million for Pioneering Work in Digital People
By Alex Gaw February 22, 2022
To hear it described by the folks at Soul Machines, the San Francisco-based technology company engaged in highly advanced artificial intelligence (AI) work, the metaverse and the digital world will soon be teeming with so-called “digital...
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New Center for XM Innovation to Be Built in Singapore
- By Alex Gaw February 17, 2022
German software giant SAP and US experience management (XM) platform provider Qualtrics are committing $14.1 million to a program that will create a center of excellence (COE) in Singapore focused on advancing local and regional XM...
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Investment Trends in Digital Health and Patient Experiences
By Andrew Broderick February 16, 2022
Record levels of investment in healthcare technology reflect the market dynamics at play in areas of digital transformation, especially in mobile software and services areas, such as digital health. In 2021, CB Insights reported that global digital...
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Notable CX Acquisitions and Fresh Funding in the First Week of February
- By Alex Gaw February 11, 2022
A number of notable acquisitions and new funding rounds took place in the first week of February, including several transactions that were announced on February 3. Our roundup includes the newsmakers that successfully closed deals or raised fresh...
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CX Acquisitions and New Funding Rounds Are Well Underway in January
- By Alex Gaw January 28, 2022
Gainsight On January 10, customer success company Gainsight announced it had signed a definitive agreement to acquire inSided, the provider of a platform based in Amsterdam, the Netherlands, that leverages the power of communities to drive...
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The Arrival of a New Year Brings More Funding to the CX Market
- By Alex Gaw January 13, 2022
Just a few days into 2022, at least three significant CX-related funding rounds and developments have taken place. The recipients of additional capital include Exotel from India, Oregon-based AskNicely, and Quantum Workplace from...
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WFHomie Secures $1.5 Million to Fund Company Expansion
- By Alex Gaw December 21, 2021
WFHomie, the Canadian-based provider of an employee engagement platform, announced it had raised $1.5 million in funding to facilitate expansion and enhance the company’s analytics capabilities. Founded in 2020 and headquartered in Toronto,...
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Qualtrics Announces Plan to Create 400 New Jobs and Build Massive Office Hub
- By Alex Gaw December 15, 2021
Qualtrics, the experience management and CXM platform, has committed to new investment and expansion plans that would include the creation of new jobs in the nation’s capital, as well as the building of a new hub for product innovation in...
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CXM Firm Alida Receives New Equity Investment
- By Alex Gaw December 10, 2021
Alida, the Canadian developer of CXM and customer insights software, said in a recent announcement that it was the recipient of an equity investment from fellow Canadian entity BMO Capital Partners, a major source of subordinated debt and minority...
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HubSpot Invests $7.5 Million to Support Two Black-Led Banks
- By Alex Gaw December 10, 2021
Two Black-led banks will be receiving the remaining portion of a multimillion-dollar investment from CRM platform provider HubSpot that is intended to broaden access in Black communities to financial services, HubSpot said in a recent company news...
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CX Specialist Genesys Raises $580 Million in New Funding Round
- By Alex Gaw December 7, 2021
Genesys, a major provider of CX management and call center software, successfully raised $580 million in a new funding round that now gives the Daly City, California-based enterprise a valuation of $21 billion. The latest funding round was led...
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