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Employee Experience research studies

EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others

Compucom Survey Finds Connection Between Good IT and Good Hybrid EX A survey of remote and hybrid workers conducted by OnePoll on behalf of managed IT services provider Compucom has shown strong ties between employee engagement, productivity,...

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Frontline employee experience

Focus Falls on Frontline Workers

The pandemic has had many repercussions on the still-maturing employee experience (EX) market. One result is the growing focus on supporting the deskless, frontline workers, many of whom still worked during shutdowns, or needed to pivot quickly to...

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Employee Experience technology

Supporting Managers with EX Technology

The past few years have been turbulent ones for workers around the world, and with the current economic uncertainties more challenges will likely be faced. There has been a lot of discussion, rightly so, on trying to meet the varied needs and wants...

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Employee experience products and partnerships

EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others

Recent EX announcements feature a lot of focus on frontline workers, with solutions for insights, coaching and rewards, and recognition. Additionally, ADP launched its entry into the voice of the employee (VoE) space, giving its human capital...

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Employee, customer, and brand experiences

Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data

A new product line from Qualtrics, CrossXM, will allow companies to see the influences that employee, customer, and brand experiences (BX) have on each other. These insights can be leveraged to act on the items that will provide the best business...

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Holiday season hiring trends

US Retailers Hesitate to Hire More People for Busy Holiday Season

American retailers remain reluctant to hire more workers for the holidays during the busiest time of the year for stores in the face of deepening economic uncertainty, but the shortage in staffing can also be attributed to a growing lack of...

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WorkTango-Kazoo integrated EX platform

WorkTango + Kazoo Rebrands and Offers Broad EX Platform

Six months after the Kazoo-WorkTango acquisition, the combined SaaS-based EX technology company has rebranded itself to WorkTango and has introduced a comprehensive EX platform. Dash Research recently chatted with Patrick Manzo, WorkTango’s...

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Human resources and employee experience technology

HR Technologies: Dissatisfaction and Need for Modernization

When scoping out the employee experience (EX) market for Dash Research’s recently published report, it was an interesting challenge to tease out the difference between HR tech and EX tech. Dash spoke to dozens of technology providers in the...

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Employee experience research studies

EX-Related Research from Aceup, Qualtrics, and isolved

Aceup: Disconnect Between Leaders and Employees Aceup recently released research indicating a disconnect between executives’ views on leadership, career path, and collaboration versus employees’ opinion on those topics. More than 600 leaders...

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Cloud artificial intelligence

Genesys Launches Cloud AI Experience for Customer and Employee Journeys

Genesys is introducing an artificial intelligence (AI)-driven experience solution to simplify how organizations can orchestrate and optimize customer and employee journeys. Called Genesys Cloud AI Experience, the solution is built with enhanced...

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Employee experience product launches

LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products

LumApps Campaigns Introduced for Personalized Employee Communications LumApps has launched LumApps Campaigns, which enables organizations to create highly segmented groups based on a variety of factors (e.g., employee roles, interests,...

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Employee experience and sustainability

Supporting Environmental Causes and Sustainability Is a Key Part of EX

Employees and job seekers have a long, diverse, and growing list of attributes they want their current or future employer to have. The pandemic has resulted in many workers reviewing how closely an organization’s purposes and goals align...

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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