New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile
By Alex Gaw July 25, 2022
This is the latest Dash Network roundup of new and recent research from the field. Details follow below. Podium: Small Business Owners Are Struggling with Burnout, Losing Hope More than 7 in 10 small business owners (SMBs) feel burned out...
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InMoment, Forsta, LivePerson, and Rectangled Introduce New Products
By Sherril Hanson July 22, 2022
New product launches over the past month focus on gathering data to better understand the customer journey. Forsta launches Digital Diaries Forsta has introduced a mobile app that will be part of the Forsta HX (human experience) Platform....
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Persado Launches Customer Motivation Report
- By Alex Gaw July 22, 2022
A new report from Persado surveys the impact of brand language, emotions, and context on consumer behavior, highlighting the type of language and approaches that best resonate with customers, while also creating a blueprint for brands looking to...
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Tracking Feedback Along a Customer Journey: cxomni
- By Sherril Hanson July 19, 2022
Dash Research recently spoke with cxomni, a customer experience management provider located in Munich, Germany that was founded in 2015. cxomni is a software-as-a-service (SaaS) solution for professional customer journey management (CJM) and...
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Review Data Grows in Importance as Another Information Stream
- By Sherril Hanson July 18, 2022
One of the trends that has been mentioned as a CX technology market driver time and time again is the explosion in customer data coming in via a growing number of channels. Review data is just one of many data points coming into companies, but it...
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Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity
- By Alex Gaw July 15, 2022
The research highlighted in this roundup points to the myriad challenges confronting companies in the face of an empowered and much more informed consumer base. Across brands and industries, customers are vocal about their preferences—on the...
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Benefits of Insights & Feedback Technologies for End Users
- By Sherril Hanson July 14, 2022
The use of customer insights & feedback solutions offers many compelling benefits aside from allowing customers to be heard, and have their concerns addressed. During the COVID-19 pandemic years, there have been many industry segments that...
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New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi
- By Alex Gaw July 4, 2022
The research pieces highlighted in this roundup share a common theme: the challenges that companies face because of new technologies and altered expectations. It explains why brand loyalty is no longer just about coupons and discounts; why...
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Qualtrics and ServiceNow Partnership Combines CX and EX Support
- By Sherril Hanson June 28, 2022
As customers and employees have opportunity to leverage a wide variety of channels, the incoming data is increasing exponentially. In a study conducted by Qualtrics and ServiceNow, more than two-thirds (69%) of customers said they switch between...
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New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester
- By Alex Gaw June 27, 2022
Two research reports in this roundup bookend an increasingly serious CX issue: how to best ensure the well-being of contact center employees, who are leaving the industry in record numbers for better working conditions, higher pay, and greater...
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InMoment Acquires ReviewTrackers
- By Sherril Hanson June 24, 2022
InMoment, a provider of experience improvement (XI) solutions, has completed an acquisition of ReviewTrackers, a customer review management and software company. The purchase will enhance InMoment’s ability to offer a platform that can ingest...
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Two Hotel Chains Turn to CX Technologies to Improve Guest Experience
- By Sherril Hanson June 23, 2022
The ability to provide positive experiences for customers along digital and in-person touchpoints over the entire customer journey, from research and booking to check-in and boarding, to hotel departure and more, has always been a challenging task...
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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